Dubendorf, Zurich
Resolved
1 comment

Hello

Here’s my case:

From Aug 2 - Aug 12 I rented a car with Avis Italy in Catania, Airport. Since I damaged the car (scratch on the door) I had to pay the deductible amount of EUR 1’000 - which is ok.

However, Avis charged + 22% for the taxes (which I guess is still ok) and then added + 17% of airport charges, which I am not ok with. I can not understand with respect to which regulation Avis Italy is entitled to charge airport taxes on a car repair.

It is not comprehensible nor pracitce with other rental car companies. I doubt this practice is legal.

Product or Service Mentioned: Avis Car Rental.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Full refund.

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Anonymous
#1215517

Update to my complaint:

Avis finally responded. They will give me the money back, out of courtesy. Thank you to the sir who handled my case!

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