Here’s my case:
From Aug 2 - Aug 12 I rented a car with Avis Italy in Catania, Airport. Since I damaged the car (scratch on the door) I had to pay the deductible amount of EUR 1’000 - which is ok.
However, Avis charged + 22% for the taxes (which I guess is still ok) and then added + 17% of airport charges, which I am not ok with. I can not understand with respect to which regulation Avis Italy is entitled to charge airport taxes on a car repair.
It is not comprehensible nor pracitce with other rental car companies. I doubt this practice is legal.
Product or Service Mentioned: Avis Car Rental.
Reason of review: Poor customer service.
Monetary Loss: $300.
Preferred solution: Full refund.