Austin, Texas
Not resolved
1 comment

I rented a vehicle recently at the Atlanta airport and received nothing more than bureaucratic responses to my issue. Instead of just being able to quickly pick up the reserved car and go, I was inundated with sales pitches.

While I said NO to everything, this clerk still managed to slip in some additional insurance coverage. Coverage that I have never taken.

The response by Avis was basically, "too bad, you should have stood there at the counter and read your contract." The extra charge of nearly $75 isn't that big of a deal it was the attitude and lack of any accountability even when I mentioned that I never initialed any part of the contract!

Product or Service Mentioned: Avis Car Rental.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

No resolution. Something as simple as a discount certificate for my next rental would have at least sent me a message that Avis cares about customers.

But in their responses they have not accountability to the problem detailed. So, no more rentals from Avis

Avis Reviews

  1. 137 reviews
  2. 60 reviews
  3. 26 reviews
  4. 5 reviews
  5. 3 reviews
Avis reviews