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8/6 I prepay 362.78 for 9/8 pickup - best deal that I can find. 9/3 confirm reservation email recieved, w/ lower price of 344.12. Avis customer service modifies reservation and tells me I’ll get a refund. 9/4 confirm reservation email recieved, w/ lower price of...
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Company wrote 0 private or public responses to the review from Oct 04, 2017.
1.9
I liked
  • Car i rented
I didn't like
  • Being double charged and the fact that it took
  • It took two weeks to resolve
#1110137
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Hello Here’s my case: From Aug 2 - Aug 12 I rented a car with Avis Italy in Catania, Airport. Since I damaged the car (scratch on the door) I had to pay the deductible amount of EUR 1’000 - which is ok. However, Avis charged + 22% for the taxes (which I guess is still...
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Company wrote 0 private or public responses to the review from Sep 19, 2016.
Anonymous
Anonymous

Update to my complaint: Avis finally responded. They will give me the money back, out of courtesy. Thank you to the sir who handled my case!

#921593
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I made a car rental reservation as part of a package deal and paid through Orbits. The car I ordered was a Mid Size SUV "Ford Escape or similar". When I was doing the paperwork at the AVIS counter in the Salt Lake City airport everything went as usual - I provided my...
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Company wrote 0 private or public responses to the review from May 04, 2015.
Anonymous
Anonymous

Yes just got back from Denver had another 100 charged to me but cannot get an explanation. Will never rent fron avis again

Anonymous
Anonymous

This is exactly what happened to me at JFK as well. I pre-booked and paid in advance. I signed and a day later I saw additional charges on my CC. When I called I was told it w...

I didn't like
  • Dishonest customer service
#630994
Reply to reviews
Avis - $716 for the upgrade I have never asked and wasn't informed
I did a reservation and paid through Orbits. The car I ordered was "Ford Escape of similar". When I was doing the paperwork in Salt Lake City airport everything went as usual - I provided my ID, Credit Card, signed papers and got the keys. I didn't verify each and...
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Company wrote 0 private or public responses to the review from Dec 31, 2014.
Anonymous
Kris

It is unbelievable! These guys don't have a bit of imagination. Exactly the same case - booked midsize SUV (Ford Escape or similar) through Orbitz, at the SLC airport they gav...

Anonymous
Bob

We had exactly the same issue, same place, same vehicles (amounting to a $1000 upgrade on a $600 booking!).After several emails which were rebuffed with a "but you signed the ...

I didn't like
  • Underhand costs applied
#576666
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