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1.9
Details

Update by user Oct 10, 2017

Two weeks after I reported the overcharge, I finally received the refund that was due me.

Original review posted by user Oct 04, 2017

8/6 I prepay 362.78 for 9/8 pickup - best deal that I can find. 9/3 confirm reservation email recieved, w/ lower price of 344.12. Avis customer service modifies reservation and...
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Resolved
Review
#1110137 Review #1110137 is a subjective opinion of poster.
Service
Avis Customer Care
Pros
  • Car i rented
Cons
  • It took two weeks to resolve
  • Being double charged and the fact that it took
Reason of review
Problems with payment
Preferred solution
I eventually got my refund. The problem's resolved, but it should never occurred in the first place and when it did occur, it should have been resolve within days, not weeks.
Tags
  • Billing Issues
Hello Here’s my case: From Aug 2 - Aug 12 I rented a car with Avis Italy in Catania, Airport. Since I damaged the car (scratch on the door) I had to pay the deductible amount of EUR 1’000 - which is ok. However, Avis charged + 22% for the taxes (which I guess is still...
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1 comment
Anonymous
#1215517

Update to my complaint:

Avis finally responded. They will give me the money back, out of courtesy. Thank you to the sir who handled my case!

Resolved
Review
#921593 Review #921593 is a subjective opinion of poster.
Service
Avis Car Rental
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund

Update by user Jun 09, 2015

AVIS made a partial refund, still charging me around $50 for some airport taxes and fees that nobody can explain. I send them a check because I got tired of dealing with them and will try to totally forget about them.

Original review posted by user May 04, 2015

I made a car rental reservation as part of a package...
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2 comments
Anonymous
#1196979

Yes just got back from Denver had another 100 charged to me but cannot get an explanation. Will never rent fron avis again

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Resolved
Review
#630994 Review #630994 is a subjective opinion of poster.
Cons
  • Dishonest customer service
Reason of review
Pricing issue
Loss
$716
Preferred solution
Full refund
Tags
  • Bad Rental Car experience
Avis review - $716 for the upgrade I have never asked and wasn't informed

Update by user Jan 09, 2015

The return my money! So, it shows that even mistakes can be made, they are willing to fix them.

I'm resolving the case.

Original review posted by user Dec 31, 2014

I did a reservation and paid through Orbits. The car I ordered was "Ford Escape of similar". When I was doing the paperwork in Salt Lake City...
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2 comments
Anonymous
#967255

It is unbelievable! These guys don't have a bit of imagination.

Exactly the same case - booked midsize SUV (Ford Escape or similar) through Orbitz, at the SLC airport they gave me Chevrolet Captiva which by Chevrolet's definition (http://www.chevrolet.com/captiva-sport-crossover.html) is a compact crossover. On top of the $721.81 I paid to Orbitz, they charged me $716.71 for the upgrade from midsize SUV to compact crossover. The agent's name was Juan and he did not say anything about upgrade. He also failed to mention that the car rear bumper was dented, so I had to take pictures and go back to him and tell him to enter this in the computer.

I called customer no service at AVIS and got the same rebuff - "but you signed the contract". To me it looks like a common and well rehearsed and tolerated practice and I wonder what the big bosses at AVIS would say about this.

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Resolved
Review
#576666 Review #576666 is a subjective opinion of poster.
Cons
  • Underhand costs applied
Reason of review
Charged me for rent car upgrade I never asked and wasn't told.
Loss
$717
Tags
  • Avis Scam
  • Unwanted Upgrade

Contact Avis Customer Service

Website:
Mailing Address:
6 Sylvan Way
Parsippany, NJ 07054
Phone:
(800) 331-1084
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