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I wanted to extend my rental for 5 hours only they wanted to charge me twice the regular daily rate for just 5 hours then they gave me the run around when i told them it was only 36.00 for one day on their website. Then the *** that spoke little english said i was full...
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2.9
#1305518
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One year ago.. my brother passed away. And with my parents being very elderly, I was doing the arrangements.. my brother was cremated and I was entrusted with his ashes. His wishes were to be spread in the family plot in Oklahoma.. two states away. My Ford F-150 could...
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#1294915
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I rented from Avis for years. I joined the Preferred Avis Membership in 2014. I filled out all of the forms that I thought I was supposed to fill out. I received my membership Wizard ID. With my company, I was renting many times a year. I decided to go on a trip with...
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#1288578
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Complaint to Avis Dear Sir,Madam It is with great sadness and disappointment I am writing this note to let you know why myself, friends and working colleagues will never rent vehicles from your company again. I rented a vehicle at 10555 Westheimer road suite C Houston...
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#1287102
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We were caught in a flash flood at roughly 10:30 pm. 6/19/18. We called Avis Roadside assistance and were told to stay with the vehicle until the tow truck came! The water was rising quickly. I explained I was with my 10 year old son and we were in a flash flood and...
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Anonymous
Durpa

Lack of empathy? You willingly drove into deep water. How many vehicles do you think they are going to allow you to damage?

#1284676
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June 1, 2018 Rene a car and returned it on June 2, 2018 stood in line and wait over 30 minutes got charge additional day and insurance. Call customer service and know I being charged for gas that was there in the beginning. The car was not on a full tank when I pick it...
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1.0
I liked
  • Fact that is was supposed to be easy and you pay up front
I didn't like
  • Avis not listening and stealing money
  • Dishonest selling tactics
  • Avis not listening and stealing money from honest people
#1271107
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They offer a prepaid discount, so if you cancel, you do not get the full refund. If I chose to pay at the counter and had to cancel, no money lost. How the *** does that make any sense. They bait you with other hidden fees also. You better read the fine print on the...
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I didn't like
  • Cancellation policy
#1266349
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I rented a car and they say are going to charge my credit card $250 for excessive spoilage to clean pet hair. I had no pets in the car and returned it clean. They rip people off. Do not rent from them. This is outrageous. They should go out of business if this is how...
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#1264470
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Longest line at the pickup counter, only one rep helping customers, and in slo motion. Car was fine but left my camera in the car with all my vacation pictures in it. I am a cancer patient and this was a trip I had wanted to take for decades now all those pics are...
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Anonymous
Matt Egan

Wow! Avis found my phone and is mailing it to me. Okay kudos to Avis, thank you so much! Re-rate them 4 Stars!

1.2
I liked
  • Car
I didn't like
  • Lost and found
  • Customer service
#1255397
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Contact Avis

Mailing Address:
Avis Rent A Car System, Inc.
6 Sylvan Way
Parsippany, NJ 07054
Phone:
(800) 331-1084
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Avis - Keep your deposit

I rented a car for 3 days and as of a weel latter still havent recieved a deposit refund,even after several conversations with there agents. Seems there trained to by all means keep the custmers deposit
1.6
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1254537
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