This is the 3rd year in a row we rented a 12 passenger van from Avis in Bozeman Montana, and were completely satisfied until this point. There were 12 of us.
Since so many of us are involved my friends sent a letter to Avis Customer Service on behalf of all of us. Below is an excerpt from the letter : When I arrived to pick up my Van, I was told that the Van did not arrive. They were going to give us two vehicles in lieu of one Van for 12 people. This was totally unacceptable One of the people was also told that the Van was never sent by corporate.
We had to call someone we knew to bring a third car to load the baggage, as the baggage would not fit in the vehicles. We have rented a van for the past two years and have had no issues. This time it was a real mess. Please contact us immediately regarding this issue.
Avis Response: RE: Wrong size vehicle Avis Case: 20246721 Reservation: 20799326US2 Rental Agreement: U638884934 Dear Ronald Keilbart, Thank you for contacting Avis Customer Service regarding the vehicle received at time of your rental check out. We apologize that a vehicle in your reserved car class was not available when you arrived at our rental location. We understand that this occurred at BZN on 6/12/17and your rental agreement number was U638884934. We strive to keep adequate inventory levels at all of our Avis locations, but we obviously fell short in meeting your rental needs and for this we deeply apologize.
Your concerns have been documented in Case umber 20246721. We've also emailed you a $50.00 coupon off a future rental. ARE YOU KIDDING ME? 50.00?
For a future rental? It cost us more than that in gas for the second car that we did not want. You ruined our trip that we planned for a year. You ruined our experience and the way it played out because we were not together.
We had to drive 2 separate cars, pay for gas on two separate cars. We were NOT all together. We didn't have enough room for the bags. It was ridiculous.
We had to get another vehicle for the bags to and from the airport. How can YOU , AVIS, rent a van for 12 and NOT have it available????? We understand from Bozeman airport that we were not the only ones that got screwed! There were 5 or 6 groups that rented these 12 pax vans, and Corporate ( as it was explained to us), only sent 1.
You should refund the entire rental!
YOU, AVIS, did not hold up your end of the agreement. That is just bad business!!!!
Review about: Avis Car Rental Booking.
Reason of review: Didn't get what we ordered and paid for.
Monetary Loss: $800.
Preferred solution: Full refund.
I didn't like: Deceptive business practices, We did not get what we ordered.