Ladyville, Belize
Not resolved

Make a reservation a SUV for off-road driving at Avis's Belize airport. When arrived, Avis told me no car available then they refer us to another car rental agency.

I had to wait more than 5 hours for only available sub-compact car with regular rate. Of course my family vacation be ruined because a compact car can not drive off-road in Belize. After returned back to USA, I make a complained to AVIS but they said I still get a rental car in the end even from another agency, so they are not responsible.

So remember don't reserve a car with Avis. They don't honor our reservation and their customer service will try any excuse to blame on customer.

Product or Service Mentioned: Avis Car Rental Booking.

Reason of review: Poor customer service.

Avis Pros: Location, Customer service at rental counter.

Avis Cons: Avis tricks customers, Avis fraud.

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