5103 Hollywood Avenue, Shreveport Regional Airport, Shreveport, LA 71109, USA
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I rented a car for 5 days through Hotwire to drive from Shreveport to Slidell. I went with Hotwire because I can cancel at any time and felt like I would have a third party protection.

I used the car for two days and ended up having to fly home due to severe weather instead of driving home to get home quickly. I had the car from Thursday at 7 am until Friday at 6 pm (23 hours) and was charged $531 dollars. Avis said I couldn't cancel and charged me for the full time yet I booked through Hotwire that said I could cancel.

I am disputing the charge. This is horrible business and I am taking it steps forward.

Product or Service Mentioned: Avis Car Rental.

Reason of review: Problems with payment.

Monetary Loss: $411.

Preferred solution: Full refund.

Avis Cons: Being way over charge with no customer service.

  • Shreveport Avis
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Machele
#1251049

Booking anything thru a third party like Hotwire, Expedia, etc. can be problematical. It is always best to book directly with the provider, eg., Avis.

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