600 Terminal Dr, Fort Lauderdale, FL 33315, USA
Not resolved

Update by user Apr 29, 2017

I travel frequently for business, and rent cars often. Booking through a third party usually gets me the best deal.

I use different companies, And I find Alamo has the best customer service and a nice section of vehicles. Customer Service with Avis is unremarkable.

Original review posted by user Apr 28, 2017

I returned rental car early AM on the 26th of April. I have been trying to get in touch with them since noon of the same day!

I actually spoke to one Live person and she was of no assistance. I was told to go to their website and submit a claim there. The link they have for lost and found does not work. as of now 3 days later and after 3 emails two or three calls I have not heard back from them!

I am sure the Fob is gone now.

There customer service or wait their is no customer service! Any money I saved by renting with them I lost now as I am most likely going to cost a few hundred on a new Fob

Product or Service Mentioned: Avis Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

Avis Pros: No customer service.

Avis Cons: Air conditioner did not work.

  • Customer service lacking
  • airport Rental
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