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Original review updated by user Aug 27, 2021
What a nightmare! Picked up our rental car from AVIS only to have it breakdown.
Couldn't get through to anyone at AVIS, so we played an audible and called their Customer Service line. Only way we could reach a human being was by pressing #1 and answering as if we were looking to rent a vehicle. Even then we were disconnected THREE TIMES. Since this incident we have attempted to get a partial refund.
We've called 19 TIMES. 6 of these calls ended in disconnects. We were told a manager would call - that was a week ago and NO CALL. Decided to try AVIS' Customer Service one more time today....two disconnects and at the time of this review I've been on hold for over an hour (see pic).
AVIS will take care of you ONLY UNTIL THEY HAVE YOUR MONEY THAN YOU ARE ON YOUR OWN.
We paid $816 for a rental, have no recourse for their irresponsible business practices and are left infuriated and taken advantage of. Learn from our mistakes.
User's recommendation: Do NOT rent from AVIS.
Preferred solution: Let the company propose a solution.