State: District Of Columbia City: Washington Clear all filters (9 of 503 reviews match)
Avis - Tricked into paying double for my rental
The rudest person on Earth, a big scary-looking guy called Darren, tricked me into paying double for my rental at the AVIS's L street office in Washington DC. I came there early on July 4th, as they were closing earlier that day. Darren gave me the rental contract and...
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I didn't like
  • Request for more money than required
  • Steal
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Leading a factory tour, I had 12 clients on a trip. The passenger van was not ready though we arrived on time- they gave it to someone else. We had to wait for another van to be brought, lost an hour. Employee at desk notated on contract that I would be charged for...
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Avis took 45 minutes to rent a car at the Jackson Hole Airport even though there were only 4 people in line. None of the other rental companies had any problem. They did not seem to know how to use their own system. They had also put in some cheap after market floor...
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I waited for more than 30 minutes on Juy 3, 2012 from 11pm to 11:30pm, They gave me a different car, when I return the receipt process was screwed up and when I complained the Manager had a angry dont care get out of my face attitude. I wish a big lay off at AVIS DTW....
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It is the worst excuse for customer service. Standing in line for over a half hour and I am not haft way there.

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June 2012. Avis Complaint . Booked a Van on Avis web site. The van was booked for a family get together. A day prior to the rental date, Avis called me and informed that the Van is not available. They said the only thing they have available is a 7 passenger mini van....
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This is less a complaint and more of a warning. I come to Philly often and rent from Avis because of a national deal. It seems Philly is always slow, shuttle service inconsistent. My most recent trip I found they now have two lots. The bus was full and the driver did...
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I don't care that this location is convenient. The office is in Union Station ( New Haven, Ct train station). I would rather walk else where or catch a cab to a location with better customer service. I will not ever use Avis again! I originally thought I was...
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Rented car from Albany International Airport. Car shut off completely when driving. If I was driving more than 5 MPH, would have resulted in serious accident. No brakes or steering. Avis left me sitting on the side of the road for 5 HOURS, I was in the middle of a...
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Avis Customer Care Review

There is no reason why dropping off a car takes an hour! They always have one person working on weekends and the line is out the door. People have things to do. This is the second time this has happened. I will be moving my business to another company.
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