Contact Avis Customer Service
Avis Phone Numbers and Emails
Toll-Free Number:
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(800) 352-7900Canada and USA
Customer Service:
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(800) 621-2844Budget customer service
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(800) 462-8343Budget Truck Rental customer service
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(866) 607-1403Car in the Shop
Avis Emails:
How to Contact Avis?
Most Popular Number:
| Total calls: 596 | Issues resolved: 15 | Last call: Feb 26, 2025 |
Avis Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Avis Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Avis is 8003527900. 83% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday and Sunday. The average call time is 5 minutes.
Be prepared for the call as Avis may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Avis Customer Service is rated at 1.2 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Avis is 8003527900. 83% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Saturday and Sunday. The average call time is 5 minutes.
Be prepared for the call as Avis may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Avis mainly because of request for information, product/ service, payments and charges.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Avis is custserv@avis.com. 83% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Avis Website:
Avis Help Center:
Corporate Office Address:
Other Info (opening hours):
Avis Rent A Car System, LLC
Customer Service Department
P.O. Box 699000
Tulsa, OK 74169-9000
Avis Customer Service Reviews
We rented a car with Avis at Denver Airport, and experienced a car accident. We contacted AVIS Roadside Assistance and was assigned with a Tow company, however, the tow company called us stating they couldn't complete the request due to weather conditions.
We were at an unsafe location (exit of a highway with heavy snow and slippery road conditions) and needed to get out of the car ASAP. A local tow truck passed by and asked us whether we needed help. After confirming with AVIS Roadside Assistance that it is okay to have the local company tow our truck since AVIS has no ETA for finding the next tow for us, we received a text message about picking up another car at Denver airport, which is 2 hours from where we live. We went to the airport the next day, and the manager was unbelievably rude to us, refusing to provide us with another car because there was no written text or email saying that our car was towed back to the airport location.
She stated multiple times, the text we received to pick up a new car was valid unless we received another text saying our car had been towed back.
However in the next few days, after spending hours and hours calling customer service, we found out, by the time we were talking to this manager, the car HAD ALREADY BEEN TOWED BACK to the airport location and we received no information, no updates, no written text on this. THE MANAGER DOES NOT KNOW WHAT SHE WAS DOING, and as a customer-facing business, AVIS staff was unprofessional and unrespectful at a whole new level to its customers.
I rented a Ford Edge SUV from Avis on September 20, 2024, at Tampa International Airport, and was set to return it on September 22, 2024. During my trip to Miami Beach, the car was towed due to parking restrictions.
I immediately contacted the towing company and Avis, but their customer service was terrible. They refused to provide the necessary documents to retrieve the car and insisted on sending an authorized person instead.
This has resulted in daily impound fees of $450, which I simply cannot afford.
Aviss failure to resolve the situation in a timely manner left me stranded, forced to rent another car, and now I'm also being charged additional rental fees for the original vehicle.
I deeply regret renting from Avis and find their policies and lack of customer support unacceptable. I urge others to be cautious when dealing with this company.
We reserved 3 rental cars throughout the summer with Avis. They took all our money up front for all 3 rentals.
On the first rental in Philly, the two high school drop out *** (I have other words for them, but this is the nicest thing I can call them on this site) laughed to our faces when they told us we could not rent a car. One *** asked the other *** "should I tell them why" while laughing at us in front of other customers. All the *** would say is we are on the Do Not Rent list and to call this number. She gave us the wrong number (on purpose, I'm sure).
We could not reach anybody and when we got back from vacation and called Avis, yes, we were told they gave us the wrong number to call. See why I call them high school drop out *** The reason we could not rent the car was because we owed $5.05 from a prior rental 3 years ago. We were never notified we owed $5.05... yes five dollars and 5 cents.
But Avis sure did take all out money up front for all 3 rentals and never said a word about not being able to rent a car. We decided to rent from Enterprise .. who was much, much cheaper and actually have people who care and know how give great customer service. This was my first time in Philly and this is how this city is...
no brotherly love there!! I own a business in the customer service industry and I would fire those two *** I will never ever rent from AVIS due to those two and how they represented their company.
Avis will probable never know about them and how they represent the company they work for... but I am sure going to make sure others know of thier *** poor service and attitude!!
Big scam cheaters! Avoid them completely!
Never ever book with Avis Car. I booked my car reservation and paid in full six months back. I called yesterday and spoke to Calvin, a customer service representative, requesting him to prepone the pickup time by one hour. However, he instead flatly canceled my booking without my permission and disconnected the phone line instantly.
I received the cancellation email immediately; it seemed they wanted me to rebook at a higher price to make more money. I called them back and talked to at least five representatives, including their New Jersey head office, but none of them were helpful despite me sharing my story in detail. I wasted at least three hours of my valuable time over the phone. Now I'm left with no other option but to book with another car rental company at a significantly higher price because my travel date is only four days away.
Avis are big cheaters in the nation. I am completely disappointed, dissatisfied, and perturbed with the services, products, and workmanship.
Beware, never rent a car from Avis and avoid them completely – you will be cheated. RK, Tel: 650-872-****
How Good is Avis's Customer Service?
Summary of Avis Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Avis?
Payments and Charges Question:
- “Over charged”
- “Billing correction”
- “Incorrect billing”
Request for Information Question:
- “To speak to someone in corporate a headquarters concerning my refund”
- “Checking for discount code validation”
- “Checking to see if Code is valid for rentals”
Product/ Service Question:
- “Problem with my car”
- “Complain.”
- “The gas fuel tank is stuck”
Return/ Replace Question:
- “Returned car not acknowledged”
- “Rental return”
- “Change pickup location”
Refund Question:
- “Need refund”
- “Refund”
- “Issues with my refunds”
Account Question:
- “Problem with preferred sign in”
- “Having login issues new hire”
- “Can't get into rental”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel reservation”
- “Cancel rental”
Shipping and Delivery Question:
- Rental SUV tire is very dangerous delayed our festination
- “Switch location drop off”
- “Lost items”
Staff Question:
- “Poor service”
- “Customer service”
- “Horrible Customer Service”
Cards Question:
- “Add credit card”
- “If you accepted debid card”
- “About. My credit card”
Employment Question:
- “Verify employment offer”
Other Question:
- “Rent a car”
- “DNR list”
- Réclamation
Compare Avis Customer Service To
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