As a current rental sales employee of this company, it has to be one of the biggest inside company theft scheme Ive ever seen. It starts with the companies policy and training to the sales employees where you have to follow this "wheel of success" which not only rips the customer off but makes the sales agent look like a ***.
If you do not follow these word for word procedures then your marked for termination no matter how well your doing. The "wheel" has trick wording in it to fool the customer and confuse them into taking different items above what they have reserved. The pre-paid gas option is also a trick because it is not taxed yet. You may see a average gas price posted but its less tax which is way over what you would pay on street.
Everything is less tax which isn't told to you. The high ranking sales agents know all these tricks and will add a upgrades or coverage without you knowing. The management knows this but turns a blind eye to the practice. Then if you find coverage or a up-sell later after you've check out, it is near impossible to get it taken off.
If you are a local with a debit card, the system is set to run a credit check and deny you a rental. Its basically like buying a car with all the dealers tricks except you are only renting. If you do take a upgrade or coverage then remember its not taxed yet and its usually a high tax. Read over very carefully before you sign anything!!!
I am only writing this because its a unfair practice that I myself do not approve of but am forced to do if i want a job. I am currently under review to be fired because I disapprove and too honest.
Product or Service Mentioned: Avis Car Rental.