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Avis Insurance-useless

Rented a car -vehicle was stolen and recovered by police. Avis charged my Amex Card for damages totaling fourteen thousand dollars US. Avis refused to cover the damages. Avis store- Middletown New Jersey now closed.
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Review
#1637865 Review #1637865 is a subjective opinion of poster.
1.8
Details
First time Avis renter. I usually rent with 2 other companies at the OC airport but it was last minute and no cars were available at location. But Avis had cars at the OC airport so I went with it. I started my reservation online and could swear that the price I was...
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1 comment
Glendel
#1751669

Hello. While I work for Avis, I am NOT an official representative and cannot respond to contract issues.

I just work for another station. It is true that you must come in each time if you are closing a contract and opening a new one, even if it's the same vehicle. One reason being that we may need that vehicle back or to swap you out for another vehicle. Another reason is that when you prepay we get a voucher code only.

The local Avis would Not have your credit card information and thus you couldn't be billed for additional days or gas if it wasnt returned. While corporate may have your information, the local Avis would need your credit card info as well. If you were to renew your second contract, you would not have had to come in. Furthermore, it allows for us to examine the vehicle.

While I understand you wish to keep it, we must examine the vehicle even if it is closed out and re-rented. It does appear that this location does need additional customer service training in my opinion, but renting cars is an extremely busy task. Apparently yours was busier when you arrived. You have to remember that on certain days, we could have over 500 reservations going out.

Our Monday for example have 453 cars going out. Lines aren't something we like but are sometimes unavoidable. If you want to keep the same car, book the same car class. It saves us on a car.

Unless that car was on recall, 99 percent of the time you will get it back. I only write this because I want you to see it from the perspective a rental agent.

I know this won't change your opinion, but note that none of this was nefarious. Enjoy your day.

Review
#1620065 Review #1620065 is a subjective opinion of poster.
1.0
Details
This is my email to the Sedgewick agent, Andrew, who basically did the minimal to help me resolve my claim which is still pending and now I will have to go through my own insurance. An Avis driver who had full coverage, hit our parked car. When we tried to get it fixed...
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Review
#1616911 Review #1616911 is a subjective opinion of poster.
Service
Sedgwick Auto Claim
Reason of review
Order processing issue
1.0
Details

Update by user Oct 01

1st October, just booked my 6th Rental with Hertz, avioding AVIS like the plague!

Update by user Sep 01

AVIS, absolutely nothing happened, therefore moved my 20+ rentals a year to HERTZ. It appears that AVIS do not value customer service, so they can stick their attempts to gain loyalty

Original review posted by user Aug 02

on 2...
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Review
#1609941 Review #1609941 is a subjective opinion of poster.
Service
Avis Car Rental
Pros
  • Convenience
Cons
  • Huge amount for tiny damage had been charged
Reason of review
Poor customer service
Loss
$400
Preferred solution
Price reduction
Tags
  • Avis Damage Scam

Avis review: Car prepaid but not available when pick up

1.0
Details
I booked a pre-paid car in Atlanta airport with Avis. When I arrived to pick up the car, the associate named -Gary- without any patience said, there is no car and the system was wrong. I asked him to take a look my confirmation email or talk to their customer service. He refused and said you are the fifth customer today booked a prepaid car, but I know we don't have a car! they charged me more than 250 bucks, they don't have a car and even don't have a sorry!
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Review
#1603031 Review #1603031 is a subjective opinion of poster.
Service
Avis Car Rental
Pros
  • No customer service
Cons
  • Bad customer service dishonest charge without service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Bad Experience With Avis
  • Avis Ripoff

Avis review in Columbus, Ohio: Terrible

1.0
Details
Cmh airport on a Thursday morning. One person is working the counter. Very long line. Company should schedule morethan one person.
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Review
#1584457 Review #1584457 is a subjective opinion of poster.
Service
Avis Car Rental
Cons
  • Never will i rent avis
Reason of review
One person working the counter it’s not the employee fault.
Tags
  • Avis Customer Service

Avis review in Greer, South Carolina: Itching

1.0
Details
Avis review - Itching
Avis review - Itching
Avis review - Itching
On July 1 2019 i had a reservation for a small economy car at the gsp location in South Carolina but when I get there they stated that all they have is a jeep compass which had not been cleaned just the floor mats had been cleaned .i figured since i got to get home i would not complain about it but as i get down the road like a 30 minutes i started itching (there was pet hair )and i called customers service they told me i could swap it out at the next avis . i got there at the square mall avis in athens ga she tells me i would need to buy another rental or get the car shampoo and bill avis
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Review
#1574853 Review #1574853 is a subjective opinion of poster.
Service
Avis Jeep Car Rental
Cons
  • Joke
Reason of review
Was itching due to the rental not being cleaned properly due to a pet being in the car
Preferred solution
Full refund
1.0
Details
I rented a car for a week at Avis on Zagreb airport. I was asked if i wanted to take full insurance. I asked what that entailed. I was told that it fully covered any damages to the car including theft. I asked about deductible, and was told it would be zero. I took the...
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Review
#1570084 Review #1570084 is a subjective opinion of poster.
Service
Avis Car Rental
Reason of review
Problems with payment
Loss
$1850
Preferred solution
Full refund
2.8
Details
Recently My company pre booked a car at the Avis Canberra airport branch. While standing in line waiting our turn we couldn't help but notice just how rude and abusive the Avis Rep (Sandra) was being to these customers. She was treating them with the rudest contempt,...
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Review
#1562826 Review #1562826 is a subjective opinion of poster.
Service
Avis Car Rental
Cons
  • Customer service
  • Rude and unhelp staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Booked a rental from Avis in Nyc to drive to Atlanta Ga.when i call they didnt have to 7 seater suv i originally booked end up having to fly to Atlanta. Then at the airport avis drop the ball again this time the employee make a mistake and put the suv to returning in...
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Review
#1555503 Review #1555503 is a subjective opinion of poster.
Service
Avis Car Rental