I made an online reservation with Avis for a specific car and prepaid it. It sounded like a good deal to prepay because you receive a discount.
Before confirming my reservation, I read (or believe to have read) the cancellation terms. I didn't find anywhere that said if you prepaid your reservation, cancelling it would cost $50.00. Even cancelling it about 72 hous in advance of the scheduled pick-up date and time. Had I known that, I would have never prepaid.
This policy just gouges the customer as Avis lost nothing in the deal. If I had waited until the day of pick-up and found that the auto I wanted was not available, cancelling the reservation would cost $150.00. So right off the cuff, you will lose $50.00 for cancelling a prepaid reservation, but there's no penalty to Avis for not providng the auto you want. This offer is an illusion of savings.
Never Avvis! What a rip off!!
Review about: Avis Car Rental Booking.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $50.
Preferred solution: Full refund.
I liked: Discounted prepaid amount.
I didn't like: Prepaid reservation cancellation policy.