We rented a car from Avis San Diego airport on October 12, 2018. The vehicle was in a completely unacceptable condition. It reeked of the smell of both cigarette smoke and marijuana. There was trash left in the car (e.g., coffee cups, papers, etc.) from the previous...Read more
I literally just dropped off my car and forgot my glasses. When I called the LAX agency they told me to file a report. This is ludicrous. Sending someone to immediately retrieve the lost item would be much better customer service. Filing a report is as good as saying...Read more
I had made a 10 day reservation from Nov 17-27 for AVIS and made me pre-pay. We decided to cut our trip in half and tried to modify our reservation, you would think it would refund me half of the cost of $767.76, but it only changed it to $633.14. I checked to see if...Read more
We rented a car from Avis in San Jose; less than 3 miles from the airport, the car wouldn't accelerate; roadside service came (which is a whole other night mare, but the roadside assistance company contracted by Avis's customer service actually took care of us by...Read more
Through my employer, I rented a mid-size sedan for 3 days at Columbus, Ohio airport. When asked if I wanted the additional insurance, I stated that I DID NOT want any additional insurance through Avis since my credit card company offers a premium service per...Read more
Avis Customer Care Review
Went to Avis at 11:45pm to see if we could get our car 8 hours early to avoid coming back to the SF airport. They would only do it if we agreed to pay another $240. We went back the next morning and th lines at the Avis counter were over an hour wait. All other major car companies were about 15 minutes. Will never rent from them again
Short Review on June 23, 2016
Horrible experience. Waited 30 minutes for a shuttle then dropped off into a line 100 people long at the Avis rental center. Worst experience ever.
I had a similar situation with AVIS. I never accept insurance and in fact, whenever I rent decline all coverages. I already pay for more insurance than I should have to. Turned my car in and come to find out they charged me for insurance, contents of the car,...Read more
We rented a car at Avis San Francisco and agreed to return it to Avis LAX 12 days later. Our daughter fell ill during the trip and we had to extend the rental on a day-by-day basis. The automated "voice recognition system" system refused to understand my name and is so...Read more
On December 31, 2015 my friend and I were rear-ended by an Avis rental car. The person driving was from Korea and hardly spoke English. I took pictures of the accident, their car, and rental agreement. The front bumper of the rental car was totally torqued so the...Read more
Do you have something to say about Avis? What happened? What can we help you with?