We rented a 15 passenger van from Avis. Immediately broke down.
Engine light on, needed an oil change, wouldn't go over 10 miles per hour. Needed a replacement. None to be found. Forced to take a Ford Fusion which was a joke.
Ended up having to take an additional personal car, up all night trying to cram luggage in for 12 people. Had to buy a luggage rack at Walmart in the middle of the night. Twice the gas, twice the parking fees. Avis charged us for a days rental on the van.
Refuses to refund. Ruined our vacation. What a horrible company. Turning in loyalty card.
Don't rent from them. Very poor customer service.
Can't believe they don't feel at all responsible for this disaster. I guess they don't want repeat customers or satisfied customers.
Product or Service Mentioned: Avis Ford Car Rental.
Reason of review: Damaged or defective.
Preferred solution: Full refund.