We returned our vehicle with unused items, but not dirty trash, CAR WAS NOT SOILED!! I received a letter stating they were charging 150.00 to my credit card for trash. IT was unused items, Not dirty trash. The car WAS NOT SOILED!!
I will leave negative feedback and notify other customers and recommend them not to use Avis. We will never use Avis again, and we rent vehicles a few times a year.
They had already increased they level of car at the counter without my permission, causing an increase in cost. It was late at night, and I did not want to return to the counter with my 3 children and all our luggage, so we stayed with the vehicle; it also was the color I had requested it Not be.
Product or Service Mentioned: Avis Car Rental.
Reason of review: Poor customer service.
Monetary Loss: $250.
Preferred solution: Price reduction.
Avis Cons: Underhand costs applied, Poor customer service.