On 4/15/2011 I returned an Avis rental car to Springfield Branson Regional Airport. Earlier in the week I'd noticed a crack in the windshield. It started at the base of the windshield and extendded upwards a few inches. Since I didn't recall being hit by a rock, for all I know the crack had started before I rented the car. I was surprised when the woman at the counter asked me to fill out an "accident" report. I assumed the occasional cracked windshield was part of the cost of doing business for a rental car company. After being asked to provide my insurance info, I realized that for Avis at least, it is not.
Today I received a bill from a collection agency instead of a call from my insurance agent. I am appalled that Avis enlisted a collection agency instead of filing a claim using the insurance info I provided. To make matters worse, I'm being charged with a loss of use fee for three days. That is complete nonsense and highway robbery. Nothing about that cracked windshield prevented the car from being driven. My understanding is it takes about an hour to fix a cracked windshield. Along with ridiculous administrative fees of $50, I am livid.
I will never ever rent from Avis again and I will make sure that none of my friends and family are subjected to this brand of "customer service." I will use every means necessary to warn others against renting with Avis. Starting right here.
Product or Service Mentioned: Avis Car Rental.
Monetary Loss: $262.