I prepaid a rental for two of my employees. When they got to the airport they were given an upgrade ,sold a fuel service surcharge at the same time being told that the car had to be filled up by them before returning it.
I ended up with an additional bill of $93.69 which I am disputing thru my credit card company . As I read other complaints this seems to be an ongoing situation and honestly think this is borderline fraud.
I wish someone would start a class action lawsuit against Avis as I think this is the only way to control their behavior. Avoid Avis Car Rental Company.
Product or Service Mentioned: Avis Car Rental.
Reason of review: Not as described/ advertised.
Monetary Loss: $95.
Preferred solution: Full refund.
Avis Cons: Lack of ethics.