Product: Avis Ford Car Rental Clear all filters (5 of 5 reviews match)
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AVIS Budget Group in Cleveland, Ohio - Great Car terrible service

2.3
Details
When I arrived at the Cleveland Airport budget car rental they told me that the car I booked (Ford Escape) was not available so I would be getting a brand new Hyundai Sante Fe. What the didn't tell me was there was $10 upgade fee I had to pay because they didn't have the car I reserved weeks in advance available. Then I opted for locked in gas rate of $2.31 per gallon because gas in the area was at $2.40. Again they failed to tell me that this would have been for a full tank of gas regardless of the amount of gas in the tank. I was able to find a gas station outside of Cleveland that had gas at $2.19 so I filled up there and returned the call with a full tank. I noticed two days later a charge from Budget for $55.47 when I called and asked they explained all the charges I got that weren't explained to me, told me to bad there nothing they can do and then hung up on me when I asked to speak to a supervisor. This was my first and last time dealing with Budget, never again.
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Review
#986057 Review #986057 is a subjective opinion of poster.
Service
Avis Ford Car Rental
Reason of review
Poor customer service
Loss
$55
Preferred solution
Let the company propose a solution

Avis - Ford Car Rental Review from Wichita, Kansas

I would not rent from Avis ever again, I was told my charges would be $210, today I got an email for charges of $654.55, they also did this to my sister after telling their customers they close at 2:30 and it is ok to bring the car back and put keys in the Dropbox as long as it is before initial drop off time. They are nuts, they even answered the phone and told me I had the wrong number, so unprofessional, and wrong in today's world. I feel sorry for people who can't stand up for themselves or don't check their charges. Cheaters have never won in this world, you will lose soon!!! Don't rent from Avis in Wichita Ks on east Kellogg in Sears auto center!!!!!
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Review
#910651 Review #910651 is a subjective opinion of poster.
Service
Avis Ford Car Rental
Reason of review
Pricing issue

Avis - Ford Car Rental Review from Ashburn, Virginia

3.8
Details
picked up car 9:00 am Monday morning returned car 8:00pm same day. Avis dose not have a drop box to leave keys in so I had to leave with keys. Next morning I had to travel all the way back to Avis just to drop key. While in route called store no answer. Talked to corporate on way told them the problem they just said ok. I arrived at Avis 10:00 am Tuesday morning to give keys. Was informed that I am being charged another whole day for van. The rude lady behind the counter told me to read the sighn then handed me a copy of receipt and said that's store policy. And yes she was rude !! There was no drop box which was a mayor inconvience. I had to travel all the way back to the store to drop keys. I used the van for 1/2 day and returned full of gas and no damage If I knew there was no way of dropping off car I would of never rented from you. Now there trying to charge my card close to 500.00 dollars for an 11 hour rental returned before time. I called customer service and they reviled they can't help. I will never use Avis budget or Sears for anything again You made it a very inconvenient location to do business with. And I paid the price.
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Review
#905924 Review #905924 is a subjective opinion of poster.
Service
Avis Ford Car Rental
Reason of review
Poor customer service
We rented a 15 passenger van from Avis. Immediately broke down. Engine light on, needed an oil change, wouldn't go over 10 miles per hour. Needed a replacement. None to be found. Forced to take a Ford Fusion which was a joke. Ended up having to take an additional...
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1 comment
Machele
#1193858

You probably should have gone to another Avis location and turned in the other vehicles for a larger one. The Avis locations at airports usually have more vehicles than at other sites.

Complain to Avis corporate, of course. They have a website.

I wonder what's going on with Avis? I used to rent from them exclusively as I found Hertz to be rude to anyone traveling in uniform but haven't rented a car in a couple of years now tho I see alot of complaints about Avis lately.

Review
#893244 Review #893244 is a subjective opinion of poster.
Service
Avis Ford Car Rental
Reason of review
Damaged or defective
Preferred solution
Full refund
2.0
Details
Made a reservation for a Ford Transit vehicle for my families trip to Miami International Airport. We were moving to Europe and needed a large van. Six suitcases, carry-ons, and the family! I called multiple times to confirm that my rental vehicle would be there. I was...
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1 comment
Machele
#1192507

Complain to Avis corporate. They have a website.

Review
#891527 Review #891527 is a subjective opinion of poster.
Service
Avis Ford Car Rental
Reason of review
Order processing issue

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