Manufacturer: Avis Category: Car Rentals Clear all filters (5 of 5 reviews match)
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When I arrived at the Cleveland Airport budget car rental they told me that the car I booked (Ford Escape) was not available so I would be getting a brand new Hyundai Sante Fe. What the didn't tell me was there was $10 upgade fee I had to pay because they didn't have the car I reserved weeks in advance available. Then I opted for locked in gas rate of $2.31 per gallon because gas in the area was at $2.40. Again they failed to tell me that this...
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I would not rent from Avis ever again, I was told my charges would be $210, today I got an email for charges of $654.55, they also did this to my sister after telling their customers they close at 2:30 and it is ok to bring the car back and put keys in the Dropbox as long as it is before initial drop off time. They are nuts, they even answered the phone and told me I had the wrong number, so unprofessional, and wrong in today's world. I feel...
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#910651
Avis dose not have a drop box to leave keys in so I had to leave with keys. Next morning I had to travel all the way back to Avis just to drop key. While in route called store no answer. Talked to corporate on way told them the problem they just said ok. I arrived at Avis 10:00 am Tuesday morning to give keys. Was informed that I am being charged another whole day for van. The rude lady behind the counter told me to read the sighn then handed...
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We rented a 15 passenger van from Avis. Immediately broke down. Engine light on, needed an oil change, wouldn't go over 10 miles per hour. Needed a replacement. None to be found. Forced to take a Ford Fusion which was a joke. Ended up having to take an additional personal car, up all night trying to cram luggage in for 12 people. Had to buy a luggage rack at Walmart in the middle of the night. Twice the gas, twice the parking fees. Avis...
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h.kitchener

h.kitchener You probably should have gone to another Avis location and turned in the other vehicles for a larger one. The Avis locations at airports usually have more vehicles than at oth...

Made a reservation for a Ford Transit vehicle for my families trip to Miami International Airport. We were moving to Europe and needed a large van. Six suitcases, carry-ons, and the family! I called multiple times to confirm that my rental vehicle would be there. I was ASSURED that (although they couldn't guarantee a Ford Transit) a vehicle able to expedite our trip would be available ON TIME. I had a 8:00 AM reservation. That's when the...
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h.kitchener

h.kitchener Complain to Avis corporate. They have a website.