Product: Avis Customer Care Clear all filters (0 of 38 reviews match)
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I've been a very loyal Avis customer for about 20 years. Previously, I will get a rental receipt by email and at tax time, I simply searched emails and pull the receipts out. However, what Avis now does is to send you a email titled 'e-receipt' but which doesn't...
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Anonymous
Robert

Exactly the same issue. Avis' website say "Receipt is emailed to you within minutes of your return", emailing a link isn't emailing a receipt.Just spent an hour on the phone c...

2.0
Product
Avis Customer Care
I didn't like
  • That getting receipts can be so problematic
#1217205
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Avis - Rental gone bad

Car was not available,4/14/18 had a problem with charges no one will answer the phone
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Avis Customer Care
#1235458
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Avis - Worst customer service ever!!!!!

The attendant at the counter was so unprofessional and rude Las Angeles. I can’t believe it! Her exact words “ you’re 10 minutes late and if you get an attitude with me, I’ll charge you for an extra day!”
1.0
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Avis Customer Care
#1202022
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Avis customer service modifies reservation and tells me I’ll get a refund. 9/4 confirm reservation email recieved, w/ lower price of 322.14. Avis customer service modifies reservation and tells me I’ll get a refund. 9/5 confirm reservation email recieved, w/ lower...
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1.9
Product
Avis Customer Care
I liked
  • Car i rented
I didn't like
  • Being double charged and the fact that it took
  • It took two weeks to resolve
#1110137
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Called customer service at Avis, three agent could not tell me where to take the car. Their solution was "call the local facility." Problem was, after calling the Cleveland Desk, twenty times over four hours, no one ever picked up. I finally punched every option given...
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Anonymous
Todd

I have used it at Newark and here's how it works. You take the car to the normal return tell them you want curbside drop-off and they drive you in the car you rented to to you...

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Avis Customer Care
#1108612
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Arrived at Avis at 11711 Parklawn Drive only to find the doors locked and a sign stating they'd be back in about a half-hour. Funny that the sign says that they're open from 8 am to 7 pm??? Women finally shows up and states that she was out getting a truck filled with...
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Avis Customer Care
#1050885
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They try to collect what the crooked Avis rental car people report to them. I called Avis, and they said that they noticed damage the next day. I told them that one of their drivers must have done the damage, and was trying to blame it on a customer. Very bad business...
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Avis Customer Care
#1060129
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I returned rental car early AM on the 26th of April.I have been trying to get in touch with them since noon of the same day! I actually spoke to one Live person and she was of no assistance. I was told to go to their website and submit a claim there. The link they have...
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3.2
Product
Avis Customer Care
I liked
  • No customer service
I didn't like
  • Air conditioner did not work
#1040541
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Avis Customer Care Review

Awful company ripped off 260 pounds for damage I didn't do to car drivers window tiny glass chips u cant hardly see. No contact at all from company. Tried to complain terrible customer service. Never again will I use this company and I tell everyone I know not to use them. Bunch of cowboys
1.0
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Additional Fees
Additional Services
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
Product
Avis Customer Care
#990305
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We prepaid for a rental car in Columbus Ohio at the airport.When we arrived the three men at the counter were quite interested in their conversation with each other. . .about 4 minutes of waiting for them to recognize our existence. . .Finally got one to address our...
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2.5
Product
Avis Customer Care
I didn't like
  • Secret upgrade
#935347
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