Product: Avis Customer Care Clear all filters (44 of 44 reviews match)
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I reserved a car from Avis on 5-13-19. It was a prepaid reservation. When the confirmation page came up to print, I also made a copy to save on desktop. I took a good look at it and noticed that the page had on it that they had canceled my reservation. They still...
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Review
#1537915 Review #1537915 is a subjective opinion of poster.
Service
Avis Customer Care

Avis in Kirkwall, Scotland - Cancelled within 15 minutes, still no refund after 14 days

I made a booking with AVIS after being misinformed about no more fees, only to see that there was non included fees within price after completing my booking... I then cancelled straight away and thought I won't bother with a car rental at all... I have now been on phone to Avis and my bank atleast 5 times only to be told each time that Avis do not have the money, and my bank states they need to release the money... getting nowhere and honestly feel like I have been robbed. This is all I can think of doing as calling doesn't seem to get me anywhere anymore. I want my money back ASAP, did not realise it would be this hard to get money back that I do not need to pay...
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Review
#1533347 Review #1533347 is a subjective opinion of poster.
Service
Avis Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
Full refund
1.3
Details
Highly NOT recommended! Customers service is an absolute disaster, as a customer you have to run after them for any doubt you may have. No reply on emails with complaints. You are being charged things that you haven't told about, when you complain about it, being told...
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Review
#1416473 Review #1416473 is a subjective opinion of poster.
Service
Avis Customer Care
Cons
  • Overcharged
  • Not well informed
  • Terrible customer service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Avis Management

Never Avis Again

3.5
Details
We had to wait over 40 minutes to get are Rental, when there was no else around. They had 3 workers, but they all had to use the same computer and still didn't even have the car ready.Then she asked if we order a booster and I said no I wanted a car seat, well the car seat wasn't in and we had to walk all the way back to the counter. Worst customer service ever and we won't be back.
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Review
#1380957 Review #1380957 is a subjective opinion of poster.
Service
Avis Customer Care

Avis - Rental gone bad

Car was not available,4/14/18 had a problem with charges no one will answer the phone
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Review
#1235458 Review #1235458 is a subjective opinion of poster.
Service
Avis Customer Care
Reason of review
Problems with payment
2.0
Details
I've been a very loyal Avis customer for about 20 years. Previously, I will get a rental receipt by email and at tax time, I simply searched emails and pull the receipts out. However, what Avis now does is to send you a email titled 'e-receipt' but which doesn't...
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1 comment
Anonymous
#1454675

Exactly the same issue. Avis' website say "Receipt is emailed to you within minutes of your return", emailing a link isn't emailing a receipt.Just spent an hour on the phone chasing receipts.

Review
#1217205 Review #1217205 is a subjective opinion of poster.
Service
Avis Customer Care
Cons
  • That getting receipts can be so problematic
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Avis - Worst customer service ever!!!!!

1.0
Details
The attendant at the counter was so unprofessional and rude Las Angeles. I can’t believe it! Her exact words “ you’re 10 minutes late and if you get an attitude with me, I’ll charge you for an extra day!”
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Review
#1202022 Review #1202022 is a subjective opinion of poster.
Service
Avis Customer Care
Reason of review
Poor customer service
1.9
Details

Update by user Oct 10, 2017

Two weeks after I reported the overcharge, I finally received the refund that was due me.

Original review posted by user Oct 04, 2017

Avis customer service modifies reservation and tells me I’ll get a refund. 9/4 confirm reservation email recieved, w/ lower price of 322.14. Avis customer service modifies reservation and tells me I’ll get a refund. 9/5 confirm reservation email recieved, w/ lower...
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Resolved
Review
#1110137 Review #1110137 is a subjective opinion of poster.
Service
Avis Customer Care
Pros
  • Car i rented
Cons
  • It took two weeks to resolve
  • Being double charged and the fact that it took
Reason of review
Problems with payment
Preferred solution
I eventually got my refund. The problem's resolved, but it should never occurred in the first place and when it did occur, it should have been resolve within days, not weeks.
Tags
  • Billing Issues
Called customer service at Avis, three agent could not tell me where to take the car. Their solution was "call the local facility." Problem was, after calling the Cleveland Desk, twenty times over four hours, no one ever picked up. I finally punched every option given...
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1 comment
Anonymous
#1472017

I have used it at Newark and here's how it works. You take the car to the normal return tell them you want curbside drop-off and they drive you in the car you rented to to your choice for departure areas.

No hustling bags onto a bus or train or into another car.

They check your car in when you at the normal return and you get your receipt right there. I won't rent at EWR without doing it every again.

Review
#1108612 Review #1108612 is a subjective opinion of poster.
Service
Avis Customer Care
Reason of review
Poor customer service

Contact Avis Customer Service

Website:
www.avis.com
Mailing Address:
6 Sylvan Way
Parsippany, NJ 07054
Phone:
(800) 331-1084
All Avis Contacts

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They try to collect what the crooked Avis rental car people report to them. I called Avis, and they said that they noticed damage the next day. I told them that one of their drivers must have done the damage, and was trying to blame it on a customer. Very bad business...
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Review
#1060129 Review #1060129 is a subjective opinion of poster.
Service
Avis Customer Care
Reason of review
Poor customer service