Product: Avis Car Rental Clear all filters (332 of 332 reviews match)
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Don't rent from Avis. They put extra charges on my credit card for insurance(they say) that I had already paid thru priceline

I rented a car thru priceline for a rental car for 9/27/2019thru 9/29/2019. When I got my credit card bill Avis had charged me $175.69 additional. I called they said they could only take off $70.72 off the charge. I had already paid thru priceline for the additional insurance.I have rented cars for many years, but have never been scammed by any other car rental service.So now they tell me that I have to pay that charge & they can't do anything about it. So please take my advise NEVER NEVER rent thru Avis, you never know what charge they will pull out of the air & add it to your credit card. I can't even give them 1/4 star.Why isn't there a 0 on the rate this company?
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1 comment
Machele
#1780634

You actually didn't rent through Avis, but a third party called Priceline. When you book anything thru these sites instead of directly with the rental agency or hotel or airline, etc.

and you have problems you are likely to get few results with, say Avis because you didn't book through them. Now you know.

Avis, by the way is much better in the customer service department than Hertz, which tends to have rude and unhelpful employees in many places. This is from my experience, anyway.

Review
#1713937 Review #1713937 is a subjective opinion of poster.
Service
Avis Car Rental
Pros
  • Car was fine to drive and clean inside
Cons
  • Problem resolution
  • Overcharged
Reason of review
Pricing issue
Loss
$105
Preferred solution
Full refund
1.0
Details

Update by user Nov 08

I just discovered this morning that the Budget Fiat car they rented me and charged me for they rented it out while they had illegally charged my account saying I still had the car while I was back home in U.S.. They found my car and rented it then they charged me and...

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Review
#1678316 Review #1678316 is a subjective opinion of poster.
Service
Avis Car Rental
Cons
  • Professional con artists
Reason of review
Bad quality
4.1
Details
I booked a rental for 2 days (reserved online with payment confirmation) to be picked up at 6PM, Fri 30th of AUG, scheduled pick up and return in the city for use while my car was at the shop for maintenance; I Uber'd to the Avis Rental at 3405 Lenox Road NE Atlanta,...
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1 comment
Michael G
#1774474

There buddies at BUDGET do the same thing. These are two really disgusting companies.

Review
#1664833 Review #1664833 is a subjective opinion of poster.
Service
Avis Car Rental
Reason of review
Pricing issue
Loss
$400
Preferred solution
Price reduction
At the Santa Ana California Airport I had reserved a Chevrolet Tahoe or similar vehicle with mileage unlimited for an estimated $390.33. Upon arrival at the Avis desk, the lady told me she could upgrade me to a Mercedes for $50. Since I am 79 years old and have rented...
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1 comment
Machele
#1744975

Am I mistaken or don't you have to sign something when you pick up the vehicle which states your cost to rent? What does your paperwork say.

By now, it is imperative that no one ever believe anything someone from a company, eg., cable or cell phone or rental car verbally tells you.

Only something in writing will protect you. You got caught up in the old "upgrade" scam the employee pulled on you for whatever reason.

Review
#1648948 Review #1648948 is a subjective opinion of poster.
Service
Avis Car Rental
Reason of review
Being lied to by their people.
Loss
$400
1.0
Details
I had a rental for one day, when arriving at the sunrise hwy, RVC at my reservation time I was told that I had to wait until someone returned their car. After 20 mins of waiting, a couple came in and received a car immediately. As they(worker and the couple) were going...
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Review
#1641351 Review #1641351 is a subjective opinion of poster.
Service
Avis Car Rental
Cons
  • Being double charged and the fact that it took
Reason of review
Pricing issue
Avis - Overcharged
Avis - Overcharged
Avis - Overcharged
Avis - Overcharged
Avis - Overcharged
I rented a vehicle online August 2019 Prepaid for the purpose of saving a few dollars. However , this is obviously a gimmick because I spent more than I ever did with any otber rental company. I recieved several additional charges added to my credit card since i've...
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1 comment
Erna
#1772087

FIGHTING EXTRA CHARGES NOW

Review
#1640652 Review #1640652 is a subjective opinion of poster.
Service
Avis Car Rental
Pros
  • Customer service at rental counter
Cons
  • Lack of advice or attenttion my later complaint
  • Bad customer service dishonest charge without service
Reason of review
Pricing issue
Loss
$190
Preferred solution
Let the company propose a solution
Tags
  • Avis Ripoff
1.0
Details

Update by user Oct 01

1st October, just booked my 6th Rental with Hertz, avioding AVIS like the plague!

Update by user Sep 01

AVIS, absolutely nothing happened, therefore moved my 20+ rentals a year to HERTZ. It appears that AVIS do not value customer service, so they can stick their attempts to gain loyalty

Original review posted by user Aug 02

on 2...
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Review
#1609941 Review #1609941 is a subjective opinion of poster.
Service
Avis Car Rental
Pros
  • Convenience
Cons
  • Huge amount for tiny damage had been charged
Reason of review
Poor customer service
Loss
$400
Preferred solution
Price reduction
Tags
  • Avis Damage Scam

Avis - Car prepaid but not available when pick up

1.0
Details
I booked a pre-paid car in Atlanta airport with Avis. When I arrived to pick up the car, the associate named -Gary- without any patience said, there is no car and the system was wrong. I asked him to take a look my confirmation email or talk to their customer service. He refused and said you are the fifth customer today booked a prepaid car, but I know we don't have a car! they charged me more than 250 bucks, they don't have a car and even don't have a sorry!
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Review
#1603031 Review #1603031 is a subjective opinion of poster.
Service
Avis Car Rental
Pros
  • No customer service
Cons
  • Bad customer service dishonest charge without service
Reason of review
Poor customer service
Loss
$300
Preferred solution
Let the company propose a solution
Tags
  • Bad Experience With Avis
  • Avis Ripoff

Avis in Columbus, Ohio - Terrible

1.0
Details
Cmh airport on a Thursday morning. One person is working the counter. Very long line. Company should schedule morethan one person.
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Review
#1584457 Review #1584457 is a subjective opinion of poster.
Service
Avis Car Rental
Cons
  • Never will i rent avis
Reason of review
One person working the counter it’s not the employee fault.
Tags
  • Avis Customer Service

Contact Avis Customer Service

Website:
www.avis.com
Mailing Address:
6 Sylvan Way
Parsippany, NJ 07054
Phone:
(800) 331-1084
All Avis Contacts

Avis Reviews

  1. 137 reviews
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  4. 5 reviews
  5. 3 reviews
Avis reviews
1.0
Details
I rented a car for a week at Avis on Zagreb airport. I was asked if i wanted to take full insurance. I asked what that entailed. I was told that it fully covered any damages to the car including theft. I asked about deductible, and was told it would be zero. I took the...
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Review
#1570084 Review #1570084 is a subjective opinion of poster.
Service
Avis Car Rental
Reason of review
Problems with payment
Loss
$1850
Preferred solution
Full refund