Product: Avis Car Rental Clear all filters (284 of 284 reviews match)
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Returned the car on time etc and yet 'by mistake' Avis charges me $1400 on my credit card. I've contacted customer services, no response/no refund yet. Worst service ever. If my review stops even one person from using Avis then that gives me some satisfaction. I hope...
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Anonymous
KateWheeler1893

I have recently just had the same issue. We pre paid a Budget vehicle for Toronto. Upon returning the vehicle, they charged our card again for the full cost of the rental. I h...

Anonymous
janette draper

Ive just had the same experience taking money off my card when Id prepaid. Getting no-where with their customer services and just reported them (cardiff airport) for fraud.

1.5
Product
Avis Car Rental
#1096928
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I reserved a car online for $408.When I went to pick up the car, I noticed that it was too small for my family and luggage. I upgraded and the lady at the counter told me that it would be an additional $70 to which I agreed. When I got my credit card statement, I was...
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Anonymous
lisa

it would have been cheaper to rent a car at the counter. and I hope you got a refund

Anonymous
JackBnimble

The 408 is a pending charge and will drop off. The 478 will post. Happrns like that with all car rental agencies.

Product
Avis Car Rental
#1090085
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Avis in Princeton, NJ refused to honor Costco free extra driver benefit because 'the computer wouldn't allow it." We met all requirements (have done this many times before). Called Avis Costco agent who told me he couldn't help; agent had to do it. Switched me to Avis...
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3.4
Product
Avis Car Rental
I liked
  • Discount rate
I didn't like
  • No apology
  • Customer service competancy
  • Price change after confirmation
#1089434
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Avis Car Rental Review

#1028752
1.0
Details
*** Avis at port Canaveral are the biggest fraud . I booked for $50 , thet charged me $150.
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Avis Car Rental Review

#993097
Prepaid my rental at Denver Co Airport location as we were flying in from NJ to go skiing. They were all out of cars in our class and we were forced to upgrade for more than twice the price. Customer service was no help at all and know exactly what to say in their defense. AVIS is a horrible company with no scruples and disgusting customer service.
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Avis Car Rental Review

#941014
DO NOT rent a car from Avis. I reserved a car months in advance only to show up and be told there were no cars available and they had no idea when a car would be available. My trip had to be canceled because I had no car to travel in. I contacted Avis customer service and they did not assist with finding me a car at a different location.
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Avis Car Rental Review

#937947
1.3
Details
No GPS wtf traveling and counting on GPS. oh yea for a fee of 30 a day!!!!
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I've been an Avis Wizard member since 2006....always topped off tank before returning; However, got sidetracked and didn't for 1st time ever. First off, my bad for not picking up on fuel fees in the fine print. I mistakenly thought that fuel fee was at market rate (ie.
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Anonymous
lori

it is in the contract that you signed... that if you don't fill it up they will charge you almost 10 dollars a gallon. should have prepaid...then....no worries.

Anonymous
JackBnimble

Furthermore it states it on your preferred contract your given about the fee.

Belgrade, Montana Province
Product
Avis Car Rental
#1087507
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ETC!!!!! I AM A SINGLE MOTHER AND I AM TRULY *** CUZ OF THESE MOTHER ***!! $2,100!!!!! SOMEONE IS DIRTY IN THAT COMPANY AND I AM *** BENT ON FINDING WHICH ONE IT IS! ALL BUDGET/AVIS EMPLOYEES BETTER WATCH THEIR BACKS AND THEIR FAMILIES BACKS CUZ IT IS ON!! THEY WONT...
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1.0
Product
Avis Car Rental
#1082476
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A few hours later after the car rental was secured, a mystery charge from Avis appeared as a pending transaction. Avis was called several times - received 3 or 4 different stories on along with a promise the pending transaction would be backed out. 3. Called the bank...
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1.0
Product
Avis Car Rental
I didn't like
  • Fraud by theft and lying
  • Hated
  • Avis is a failure
#1065236
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3rd bad rental experiences in a row for avis at dulles airport. 1st time, car wad filthy, dented and rusted. 2nd time, my reservation was lost/confused in the system. I picked the car up with no issue but 30 minutes to return it while they figured out the issue. Then...
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Avis Car Rental
#1064881
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Avis is one of the worst company to rent a car from. I rented a car for 1 day for the total charge of $50.56 I returned the car less than 24 hours later and was charge over $112 . I rented the car afte midnight and returned it before 11 PM. I called them and was told...
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1.9
Product
Avis Car Rental
I didn't like
  • Poorly presented vehicles
#1057223
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I rented a car from Avis in Lakewood for a couple of weeks from a man who is so disgusting and so rude I can't believe they still have him working there? If it doesn't seem to care about the image that their customer service people are projecting? On top of the...
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1.8
Product
Avis Car Rental
#1046262
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Obviously, this was not a leisure trip and she uncomfortable to begin with but after dealing with Avis for a week, it went to just about unbearable. Upon arrival at Avis on S Monroe my daughter was told that there were no cars even though she had a reservation. Then,...
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2.2
Product
Avis Car Rental
I didn't like
  • Customer service
  • Overcharges
  • Double billing
#1038702
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