3355 Admiral Boland Way r175, San Diego, CA 92101, USA
Not resolved
2.6
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We rented a car from Avis San Diego airport on October 12, 2018. The vehicle was in a completely unacceptable condition.

It reeked of the smell of both cigarette smoke and marijuana. There was trash left in the car (e.g., coffee cups, papers, etc.) from the previous customers. We arrived in the evening and had somewhere to be, so we did not have time to go all the way back to the office from the garage to request a different vehicle. We called the Avis San Diego office more than 10 times over the weekend but no one ever answered the phone and there was no voicemail.

We called customer service but the recording said they were closed. When we returned the vehicle, we pleasantly pointed out the problems with the dirty car and the Avis employee appeared unconcerned and did not apologize. We have not received a response to our email to Avis either.

Our son has breathing issues, and we were told it would be a clean vehicle. All of us had difficulty breathing with the heavy smoke smell in the car.

Reason of review: Not as described/ advertised.

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