Charlotte, North Carolina
Not resolved
1.0
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I am a preferred member with Avis and they treat you like ***. While traveling for business, I was forced to switch flights to a location where a rental car was no longer necessary.

The rental I initially reserved was $178. After having to cancel it because of the situation, they charged me $50 for cancelling and $150 for some non-refundable charges. I literally cancelled it 5 hours after I made the reservation because of flight changes. Just curious how this affects the company in any way that they believe they can charge me more money for cancelling than the rental was even worth.

DO NOT USE AVIS! Business plans change a lot and they should understand that.

I want my money back!!

Product or Service Mentioned: Avis Car Rental.

Reason of review: Poor customer service.

Monetary Loss: $200.

Preferred solution: Full refund.

Avis Cons: Problem resolution, Avis, Customer service, Awful corporate.

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Anonymous
#1222906

1-Are you able to read?

2-Did you read the terms of service?

3-Do they allow for such fees?

4-Did you agree to the terms of service?

I think you're getting where I'm going with this. Do not hit that agree button, tick a box or anything else that says you're agreeing to what they're serving up for you.

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