Update by user Jan 09, 2015
The return my money! So, it shows that even mistakes can be made, they are willing to fix them.
I'm resolving the case.
Original review posted by user Dec 31, 2014
I did a reservation and paid through Orbits. The car I ordered was "Ford Escape of similar". When I was doing the paperwork in Salt Lake City airport everything went as usual - I provided my ID, Credit Card, signed papers and got the keys. I didn't verify each and every point of the agreement – at that point I trusted Avis, and was a bit tired after the flight to read multiple lists of the agreement.
This was a big mistake. It turned out they silently added a point to the agreement, stating that I was agreed to pay 70 dollars per day extra for the upgrade. Of cause I didn't ask for any upgrades and not a single word was mentioned by the Avis representative about the upgrade or extra fees. I didn't notice anything wrong when I took the car, it was Ford Expedition instead of Ford Escape, but I'm not car expert, and not expert in Avis prices, so I was under impression that they gave me Expedition just because they didn't have Ford Escape available at that point.
Sorry to say that, but this experience shows that in case of Avis you shouldn't expect fair business, and need to be extra cautious. Silently adding points to the agreement in hope that client would sign it without reading, what does it sound like? For me it sounds like scam.
I travel a lot and use car rent really often, in the past I used other car rent companies, and this was my first experience with Avis. Not always everything went smooth in the past, issues happen. But as a matter of fact, I never run into dishonesty issues with other car rent companies. So, based on this, I strongly advice not to rent cars with Avis.
I started fighting for my money, I want to return my 716 dollars, and I'll use all possible options I have. This is not too big sum for me, but this is matter of principle. I'll publish the negative review on every single review site I'll find.
Avis - never again!
Reason of review: Charged me for rent car upgrade I never asked and wasn't told..
Monetary Loss: $717.
I didn't like: Underhand costs applied.