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1.8
Details
I would like to share my recent and still unresolved negative experince with Avis (Southampton Airport station). I been a loyal customer, actually Avis Prefered for nearly 1 year and I always paid online in full my van rental. Last booking was in 11/11/18 I’ve paid the...
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Review
#1421997 Review #1421997 is a subjective opinion of poster.
Service
Avis Car Rental
Reason of review
Return, Exchange or Cancellation Policy
1.3
Details
Highly NOT recommended! Customers service is an absolute disaster, as a customer you have to run after them for any doubt you may have. No reply on emails with complaints. You are being charged things that you haven't told about, when you complain about it, being told...
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Review
#1416473 Review #1416473 is a subjective opinion of poster.
Service
Avis Customer Care
Cons
  • Overcharged
  • Lack of responsiveness of their customer service department
  • Not well informed
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Avis Management
Im a preferred customer and i rented a suv at the IAH bush airport. The car was checked out and staged in space G8 when i arrived. I went over to car and notice it was to small for the ppl that had to be driven. I ask for a bigger car and the mgr said there wasnt...
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1 comment
Machele
#1599802

What can we say, other than that Avis location is a good example of a group of people we call FUBAR.

Review
#1403653 Review #1403653 is a subjective opinion of poster.
We picked up our car in Denver and drove it to Boulder, CO for a family wedding. The next day our tire was flat. I called the Avis number to see what help they could do for us, get us a new car or change the flat. They said we would have to go back to Denver and get...
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1 comment
Machele
#1591041

If you do nothing else, at least dispute the charge for the tire. This will cost Avis the dispute fee.

Avis was good to my military son traveling in uniform a few years ago, as opposed to Hertz but perhaps something has changed. Don't know.

Review
#1392366 Review #1392366 is a subjective opinion of poster.
Service
Avis Car Rental
1.0
Details
Recently rented a car from Avis I asked for the fuel program where I could bring the car back on empty the person behind the counter said okay that's the best way to do it but when I got the bill they charged me $118 for gas that's $9.99 a gallon so just beware of this...
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Review
#1388732 Review #1388732 is a subjective opinion of poster.
Service
Avis Car Rental
Reason of review
Pricing issue
2.6
Details
We rented a car from Avis San Diego airport on October 12, 2018. The vehicle was in a completely unacceptable condition. It reeked of the smell of both cigarette smoke and marijuana. There was trash left in the car (e.g., coffee cups, papers, etc.) from the previous...
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Review
#1381599 Review #1381599 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Never Avis Again

3.5
Details
We had to wait over 40 minutes to get are Rental, when there was no else around. They had 3 workers, but they all had to use the same computer and still didn't even have the car ready.Then she asked if we order a booster and I said no I wanted a car seat, well the car seat wasn't in and we had to walk all the way back to the counter. Worst customer service ever and we won't be back.
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Review
#1380957 Review #1380957 is a subjective opinion of poster.
Service
Avis Customer Care
1.2
Details
August 2018. Reservation number 30562577-US-3. I made car rental arrangements by phone (in English) a few days before traveling to Montreal from Arizona. At YUL, Avis was out of small cars so the Agent gave me a Ford Flex instead of a Hyundai Elantra. Charges were...
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Review
#1378502 Review #1378502 is a subjective opinion of poster.
Service
Avis Car Rental
Reason of review
Bad customer service, overcharged
Loss
$200

Avis review in Miami, Florida: Price Gouging in Arizona Hurricane Rosa

1.7
Details
I was charged THREE TIMES my original daily rate when I was unable to return the vehicle due flash flooding. Streets were CLOSED.
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Review
#1375300 Review #1375300 is a subjective opinion of poster.
Service
Avis Car Rental
Reason of review
Problems with payment
2.5
Details
This was the first time i rented a car. I have an auto rental insurance so i tryed to use it. I made reservasion and picked it up. I saw my invoce noticed the coupon code i tryed to add was not applied. I was supossed to get 3rd day free. The CS told me they can not...
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Review
#1371155 Review #1371155 is a subjective opinion of poster.