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Avis in Flint, Michigan - Never will I ever used them

June 1, 2018 Rene a car and returned it on June 2, 2018 stood in line and wait over 30 minutes got charge additional day and insurance. Call customer service and know I being charged for gas that was there in the beginning. The car was not on a full tank when I pick it up. Poor customer service. Never will I used them or refer any family or friends and I going to put in a complaint with BBB. I would been better off walking.
1.0
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Additional Fees
Additional Services
Billing Practices
Customer service
Diversity of Products or Services
Insurance Quality
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
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I liked
  • Fact that is was supposed to be easy and you pay up front
I didn't like
  • Avis not listening and stealing money from honest people
  • Avis not listening and stealing money
  • Dishonest selling tactics
#1271107
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They offer a prepaid discount, so if you cancel, you do not get the full refund. If I chose to pay at the counter and had to cancel, no money lost. How the *** does that make any sense. They bait you with other hidden fees also. You better read the fine print on the...
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I didn't like
  • Cancellation policy
#1266349
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I rented a car and they say are going to charge my credit card $250 for excessive spoilage to clean pet hair. I had no pets in the car and returned it clean. They rip people off. Do not rent from them. This is outrageous. They should go out of business if this is how...
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#1264470
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Longest line at the pickup counter, only one rep helping customers, and in slo motion. Car was fine but left my camera in the car with all my vacation pictures in it. I am a cancer patient and this was a trip I had wanted to take for decades now all those pics are...
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Anonymous
Matt Egan

Wow! Avis found my phone and is mailing it to me. Okay kudos to Avis, thank you so much! Re-rate them 4 Stars!

1.2
I liked
  • Car
I didn't like
  • Lost and found
  • Customer service
#1255397
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Avis in Houma, Louisiana - Keep your deposit

I rented a car for 3 days and as of a weel latter still havent recieved a deposit refund,even after several conversations with there agents. Seems there trained to by all means keep the custmers deposit
1.6
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Location
Price Affordability
Product or Service Quality
Reliability
Value for money
Website
#1254537
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Avis in Yorkville, New York - Very angry

I went to pick up the vehicle i rented and payed for 2 werks prior. The lady told me i couldnt get the vehicle because of my credit. She called a representative on the phone to assist me. The man said i would be charged a cancellation fee. When i disagreed with him and stated i didnt cancel the service. He hung up on me.
1.0
Details
Customer service
Yorkville, New York
#1253547
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Avis Miami International. Our flight was 4 hours late( I called and let them know) At the counter the clerk stated ''Your convertible might not be available''My husband looks at me and says'' why do we always run in to this *** in Miami?'' the clerk then states ''We...
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Anonymous
Kathy Maiden

The clerk was right to correct you. You don't have to use foul language to make your point. If you husband has a college degree, he should have found a better word to express ...

3.0
#1247932
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So, I’m Back! Deal with it… SO, I’m walking away from AVIS Budget Group. They walked away from the NRA, I now walk away from Avis Budget Group. NO DEAL on GUN Control. Lack of Law Enforcement is the reason this happened. A sheriff failed to act on gunfire. Might have...
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#1240146
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Picked up car in Malaga Spain . As an experienced manual transmission driver i could tell something was not right with this car's transmission. Avis personal were not very interested, told me there were no other cars available and this one was ok. Warning light on dash...
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1.3
I liked
  • Location at airport
I didn't like
  • Avis not listening and stealing money from honest people
#1237650
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Avis - Rental gone bad

Car was not available,4/14/18 had a problem with charges no one will answer the phone
#1235458
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