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8/6 I prepay 362.78 for 9/8 pickup - best deal that I can find. 9/3 confirm reservation email recieved, w/ lower price of 344.12. Avis customer service modifies reservation and tells me I’ll get a refund. 9/4 confirm reservation email recieved, w/ lower price of...
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1.9
I liked
  • Car i rented
I didn't like
  • Being double charged and the fact that it took
  • It took two weeks to resolve
#1110137
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I got a text "$25 for Curbside Return" but told me nothing about what/where/how this works. Called customer service at Avis, three agent could not tell me where to take the car. Their solution was "call the local facility." Problem was, after calling the Cleveland...
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#1108612
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Pre-paid for a rental car 2 months in advance, handed over the pre-paid voucher at pick-up. Returned the car on time etc and yet 'by mistake' Avis charges me $1400 on my credit card. I've contacted customer services, no response/no refund yet. Worst service ever. If my...
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Anonymous
KateWheeler1893

I have recently just had the same issue. We pre paid a Budget vehicle for Toronto. Upon returning the vehicle, they charged our card again for the full cost of the rental. I h...

Anonymous
janette draper

Ive just had the same experience taking money off my card when Id prepaid. Getting no-where with their customer services and just reported them (cardiff airport) for fraud.

1.5
#1096928
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Avis Car Rental Review

Avis
#1028752
1.0
Details
*** Avis at port Canaveral are the biggest fraud . I booked for $50 , thet charged me $150.
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Avis Car Rental Review

Avis
#993097
Prepaid my rental at Denver Co Airport location as we were flying in from NJ to go skiing. They were all out of cars in our class and we were forced to upgrade for more than twice the price. Customer service was no help at all and know exactly what to say in their defense. AVIS is a horrible company with no scruples and disgusting customer service.
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Avis Customer Care Review

Avis
#990305
1.0
Details
Awful company ripped off 260 pounds for damage I didn't do to car drivers window tiny glass chips u cant hardly see. No contact at all from company. Tried to complain terrible customer service. Never again will I use this company and I tell everyone I know not to use them. Bunch of cowboys
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Additional Services
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Diversity of Products or Services
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Location
Price Affordability
Product or Service Quality
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Value for money
Website

Short Review on November 30, 2016

Avis
#964046
1.3
Details
THE WORST RENTAL CAR EXPERIENCE EVER .. I have made a car reservation through Priceline, and when I went to pick up the car in Riyadh,SA, they kept me waiting for more than an hour and a half, claiming that the price on the reservation was too low to rent the car for. Eventually, they decided to ignore my reservation and did not give me a car.
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I reserved a car online for $408. When I went to pick up the car, I noticed that it was too small for my family and luggage. I upgraded and the lady at the counter told me that it would be an additional $70 to which I agreed. When I got my credit card statement, I was...
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Anonymous
lisa

it would have been cheaper to rent a car at the counter. and I hope you got a refund

Anonymous
JackBnimble

The 408 is a pending charge and will drop off. The 478 will post. Happrns like that with all car rental agencies.

#1090085
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Avis in Princeton, NJ refused to honor Costco free extra driver benefit because 'the computer wouldn't allow it." We met all requirements (have done this many times before). Called Avis Costco agent who told me he couldn't help; agent had to do it. Switched me to Avis...
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3.4
I liked
  • Discount rate
I didn't like
  • No apology
  • Customer service competancy
  • Price change after confirmation
#1089434
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Can't believe I never noticed this before. I've been an Avis Wizard member since 2006....always topped off tank before returning; However, got sidetracked and didn't for 1st time ever. First off, my bad for not picking up on fuel fees in the fine print. I mistakenly...
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Anonymous
lori

it is in the contract that you signed... that if you don't fill it up they will charge you almost 10 dollars a gallon. should have prepaid...then....no worries.

Anonymous
JackBnimble

Furthermore it states it on your preferred contract your given about the fee.

Belgrade, Montana Province
#1087507
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We hired a car from Downtown Vancouver for 14 days. We told the sales guy on vacation and that we were crossing the Rockies to Calgary. We were given a Nissan Versa Note, 1600cc 4 pot. Totally useless for the trip.The car completely underpowered, took me 2 days to...
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1.0
I didn't like
  • Lack of advice or attenttion my later complaint
#1085468
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I had a TERRIBLE experience at the Glacier Airport counter. I was advised by Avis/Costco that I could pre-pay with my debit card. I was then advised that I could use my credit card for a zero dollar hold. I went to the counter to get the car. I was advised that I HAD...
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Anonymous
Anonymous

Sounds to me like they worked hard to get you into the car. It is true that you cannot rent a car with a debit card only. Your fault, almost completely.

1.0
Kalispell, Montana Province
I liked
  • Car itself
I didn't like
  • Evrything else
#1085339
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Upon pick up of the vehicle, the manager asked me to sign the inspection agreement WITHOUT inspecting the car first to which I did not agree to. I inspected the car and noted that the manager had not marked all damage on the car to which I proceed to cross off sections...
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1.9
Nowra, New South Wales
I liked
  • Car was fine to drive and clean inside
I didn't like
  • Customer service
#1082838
Reply to reviews
This is the 3rd year in a row we rented a 12 passenger van from Avis in Bozeman Montana, and were completely satisfied until this point. There were 12 of us. Since so many of us are involved my friends sent a letter to Avis Customer Service on behalf of all of us....
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1.2
Belgrade, Montana Province
I didn't like
  • Deceptive business practices
  • We did not get what we ordered
#1068368
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