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1.7 Based on 108 reviews
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  • Customers like
    • Price 4
    • Car 4
    • One way rental free 2
  • Customers don't like
    • Poor customer service 15
    • Customer service 11
    • Underhand costs applied 9

I rented a car for Avis in Wichita Kansas. The customer service rep was not welcoming and friendly at all. She gave me a car that did not even have a USB port so that I could charge my phone and also have access to Google maps to get directions to my hotel. I went back inside to the counter to inform of the need for a USB and request for another car. She tired to charge me additional fees which I refused to pay. She then offered another car. I... Read more

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I have rented with avis in jacksonville fl in mayport and i walked in gave my c card was charged for the car. I didnt have to pay a deposit which was great and the customer service was great got car returned no hidden charges nothing perfect rental UNTIL Now. I had set up to go get my granddaughters out of town and my jeep that i drive is not safe to drive on the highway so i decided to rent a car from avis on lane ave in jacksonville fl. Well... Read more

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Experienced worst service ever. They charged me $440 for renting a car for 4 days. They have never informed me beforehand that I have to refill the fuel tank when I return the car. They charged $10 per gallon and I was charged an extra $115 only for fuel. Moreover, they have charged me $36 twice for the insurance. I paid for insurance beforehand from my discover credit card and then they charged it again from my capital one credit card as... Read more

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I rented an SUV for 1 day out of Denver and returned it to Aspen. Sunroof/windshield had a leak that caused water to pour into the vehicle through the ceiling into the cup holder where my phone was. My phone was sitting in 3 inches of water. I immediately drove to the Aspen location. Was told a manager would call me. Never heard from anyone. Returned the car 1 month ago. I have been given the run around by Avis ever since. I now have a... Read more

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Rented a jeep in kc 3 years ago, the vehicle was beat up, high miles, but had no choice. Had road debris fly up and break windshield, returned vehicle in tucson, az. Rental people there said the car was junk and they'd send to auction, not to worry about the windshield. I notified my insurance agent to be safe, he contacted avis and got no response. Three years later I get notified by a sleazy attorney that avis is pursuing the "case" to recoup... Read more

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I made a reservation online. I called beforehand to check if I could still apply a military discount at the counter even if I paid online, and was told "yes". My flight got delayed and I missed a connecting flight which caused a big change in my reservation time. With that, I would be returning my car after hours. I called Avis and told them this and they said "No problem, your price won't change." I got to the car rental location and was first... Read more

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I am tired of paying for one car and 90% of the time getting something less. Reserved premium car and got standard gas guzzling SUV, I could have rented the SUV for less. Premium car was labeled as Ford Taurus or similar, standard SUV is not similar to Ford Taurus and certainly not premium. Haven't got an upgrade in a long time even using coupons not to mention the benefit of a Perferred member for over 20 years. Avis rental fee has continued... Read more

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I reserved a car for pick up at 3:00 pm last Friday. I called earlier that day to follow up. I arrived at 2:55pm. They were closed, sign on the door said back in 10 minutes. At 3:15 no one had shown up. Other customers were also waiting. At 3:20, I called the 800 customer service. They did NOTHING!!! At 3:30 no one still had shown up. I called Enterprise which is about 100 yards away. At 3:50 I was pulling out of Enterprise with a great car at... Read more

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DO NOT USE THIS COMPANY! They stole $1500 from me! And they don't care! Dont ever give them your card number. They will take it empty your bank account! I am screwed right now because I can't pay my bills, buy food, I am broke! They are the worst company EVER! I will tell everyone I come in contact with about this company! THEY WILL *** HARD! DONT TRUST THEM! AND THEY DON'T CARE.......MY PLACE I RENTED FROM WAS IN KATY,TX. THEY SUCK.....BEWARE!... Read more

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First of all, I had few car rental experience with different company in different countries. None of them had any problem like Avis. This is the first time that I think I need to write a review to warn others NOT to use their service. I understand their price is cheaper in some countries which also was the reason for me to made the reservation with them. BUT, if I can do it again, I will NEVER use Avis with that price different. It was... Read more

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