Avis Complaints and Reviews

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  • Customers like
    • Car2
  • Customers don't like
    • Poor customer service12
    • Underhand costs applied9
    • Dishonest customer service4

  • Jul 01
  • Rentals
  • Butte, Montana
  • Avis Car Rental
  • 9
  • REVIEW RATING 4/5

Beware of ever doing any business with AVIS. I let another person use my credit card for a two day rental. My name was not on the contract. Avis LIED and said the car was not returned for 30 days and charged me $3,000.00! They don't have to provide me any information so I can't even verify that the car was not returned! They are telling me that because my name is not on the rental agreement... Read more

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  • Jun 29
  • Rentals
  • Phoenix, Arizona
  • Car Rental
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

I returned my car within the same 24 hour period of time I rented it for and still got charged for an extra day all because the time zone I was in was 2 hours ahead of the time zone I rented the car from. However I still had the car back by the required time that was printed on the paper for original time zone I rented the car in. They tried to accuse me of being 2 hours late! I had the car for... Read more

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  • Jun 27
  • Rentals
  • Johannesburg, Gauteng
  • Car Rental
  • 65
  • REVIEW RATING 5/5
Avis - Review about Car Rental from Johannesburg, Gauteng
1 of 2

Dishonest for the 1st time with Avis, I am lodging a complain, perhaps a case against this guy who helped me. I rented a car with scratches and dents, when I return the car I was contacted, I had dent the car. Surprised, I looked for the scratches the car had, they are exactly on the same spot as those they say I did. They say the difference is that now scratches are dents, Why same spots den?... Read more

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100% FULL

  • Jun 23
  • Rentals
  • Chicago, Illinois
  • Car Rental
  • 76
  • REVIEW RATING 5/5
Avis Mileage Fraud !!!
1 of 2

My connecting flight from Chicago to Indianapolis was canceled and I had to wait until morning for the next flight. Since I had a conference to attend I had to rent a car for a one way trip. I went to Avis and told to their representative at the front desk that I want an entry level cheap car that would just get me to Indy. I told him that will return the car next day to the Indy airport. He said... Read more

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  • Jun 11
  • Rentals
  • Dayton, Ohio
  • Car Rental Quote
  • 18
  • REVIEW RATING 3/5

Online quotes compact 1 day at 34.99 get there 10 minutes later like how bout $72? How bout Fri yup that's it when the net says otherwise. They are using church/republican politics against those that of course witnessed the OKC Bombing. Its all abuse of those that are law abiding. I know one review is not enough to stop the propaganda and the connections businesses are using to contact each... Read more

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  • Jun 10
  • Rentals
  • Akron, Ohio
  • Vehicle Reservation
  • 12
  • REVIEW RATING 4/5

Reserved a Tahoe or similar weeks ago. Received a call less than 48 hours before picking up the vehicle letting us know our reservation was canceled because they had 37 but booked 45. Asked to speak to a supervisor. They said Dwayne Watkins was in charge but he is too busy to speak with customers and they would not give me his contact information. DON'T BOOK AVIS/BUDGET unless you want to spend... Read more

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  • Jun 08
  • Rentals
  • Austin, Texas
  • Airport Car Rental
  • 33
  • REVIEW RATING 4/5

I rented a vehicle recently at the Atlanta airport and received nothing more than bureaucratic responses to my issue. Instead of just being able to quickly pick up the reserved car and go, I was inundated with sales pitches. While I said NO to everything, this clerk still managed to slip in some additional insurance coverage. Coverage that I have never taken. The response by Avis was... Read more

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  • Jun 03
  • Rentals
  • Boise, Idaho
  • Volkswagen Jetta Rental
  • 28
  • REVIEW RATING 4/5

On may 7, I rented a VW Jetta at the Boise Airport, and proceeded to drive to Salt Lake City. 55 miles past Burley, ID, the Oil Light came on, and I pulled into a rest area to call their Emergency Road Service-and sat on the phone for 2 hours, waiting for an agent-in India, of course!! So I called a road service truck to bring me 6 quarts of oil, at a cost of $120. I ended up having to put... Read more

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  • May 31
  • Rentals
  • Zaventem, Zaventem
  • Cancellation Policy
  • 17
  • REVIEW RATING 4/5

Even before picking up the car, I cancelled the reservation due to absolutely no customer service for the airport desk in Brussels. I booked the reservation through rentalcars.com and the opening hours listed for BRU are until 23:30h on Saturdays. After contacting the desk myself to verify my reservation, I was informed that the desk closes at 21:00h. Our flight lands at 21:00h. Even on their own... Read more

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  • May 31
  • Rentals
  • Chapel Hill, North Carolina
  • Car Rental
  • 21
  • REVIEW RATING 4/5

Imagine a vacation 2200 miles from where you live with a rental from Avis.. Pre paid already. They refuse to give you the vehicle you paid for and then close the store on you and their support line refuses to do anything. Stranded in the middle of nowherewith no car or means to get a taxi... Thus walking in the middle of the night alone in a bad place as a prime candidate to rob... I had to hike... Read more

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