Avis Complaints and Reviews

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  • Customers like
    • Not one thing2
    • Car1
  • Customers don't like
    • Poor customer service10
    • Underhand costs applied6
    • Dealing with customer service4
  • From mobile
  • Avis
  • 6 hours ago
  • by anonymous
  • #640081

San Fran airport Avis- default costs for gps, radio, health and liability insurance that were neither requested or explained. Prepaid (agreed) cost $740. Added charges on drop off $658. Be extremely careful what you sign. Add comment

  • May 10
  • Rentals
  • Chicago, Illinois
  • Car Rental
  • 19
  • REVIEW RATING 4/5

I own a trucking company whereas I rent vehicles to move my drivers around. I rented a one-way compact from Atlanta to Chicago through Avis online services. Of course, this was a one-way rental totaling $171.81 and my LDW insurance. However, due to traffic at the Midway airport, my driver arrived at Avis customer service desk 24 mins late. As a result Avis reps wanted to charge an additional $105... Read more

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  • From mobile
  • Avis
  • May 10
  • by anonymous
  • #633678

Overcharged me ... and made up weak excuse to get extra money from me .. bad customer service Add comment

  • From mobile
  • Avis
  • May 10
  • by anonymous
  • #633671

Avis is bait and switch they charge me an extra hundred dollars ($100) then what they said when I picked up the car .... In Aurora,IL Add comment

  • May 06
  • Rentals
  • Hebden Bridge, England
  • Car Rental
  • 16
  • REVIEW RATING 4/5

Avis's customer service is an absolute disgrace. I am in a dispute with this company over a payment (they actually want £450 for a 2cm scratch to one of their alloys) Firstly they took the money off of my credit card without my permission - at the time of the damage they said if I signed the receipt they would take the money off my credit card - I didn't sign it and they still took the money off... Read more

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  • May 04
  • Rentals
  • Salt Lake City, Utah
  • Car Rental
  • 34
  • REVIEW RATING 5/5

I made a car rental reservation as part of a package deal and paid through Orbits. The car I ordered was a Mid Size SUV "Ford Escape or similar". When I was doing the paperwork at the AVIS counter in the Salt Lake City airport everything went as usual - I provided my ID, Credit Card, signed papers and got the keys. I didn't verify each and every point of the agreement as I trusted the Avis... Read more

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  • May 01
  • Rentals
  • Dallas, Texas
  • Truck Rental
  • 35
  • REVIEW RATING 4/5

FEB. 2015. I HAVE RENTED VEHICLES FROM AVIS FOR ALMOST 18 YEARS. I'VE NEVER HAD A PROBLEM WITH AVIS UNTIL RECENTLY. I RENTED A TRUCK, THE NEXT DAY THE TRUCK HAD A FLAT TIRE. TO MY AMASEMENT, NO SPARE TIRE IN RENTAL TRUCK. HAD TO CALL AVIS. AVIS DELIVERED SECOND VEHICLE AND AVIS PICKED UP FIRST VEHICLE. AFTER RENTAL PERIOD WAS OVER, I RETURNED SECOND TRUCK IN PERFECT CONDITION; THE AVIS STAFF... Read more

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  • Apr 30
  • Rentals
  • Portland, Maine
  • Rental Car Insurance
  • 22
  • REVIEW RATING 4/5

We arrived at the AVIS rent a car and had to wait over 20 minutes in line and attendant said it has been very busy. I said to him I will make this easy as I am declining any insurance or gas refill options. He said OK and said to sign here on the screen. Shame on me for not validating that he would do what I asked. He never once presented the insurance or explain the insurance that unbeknownst to... Read more

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  • Apr 27
  • Rentals
  • East Hampton, Connecticut
  • Ford Fiesta Rental
  • 20
  • REVIEW RATING 4/5

I just returned a car in Kansas City and was pissed to find they snuck in some extra charges on me. I had rented the car through Priceline, and it should have been fully paid. When I glanced at the receipt I just saw 0.00 due at the bottom and thought I was OK, but after I left I noticed they had billed $31.14 to my credit card for a supposed upgrade. Looking back at my agreement I saw an X... Read more

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  • Apr 04
  • Rentals
  • Phoenix, Arizona
  • Car Rental
  • 1
  • 1
  • 36
  • REVIEW RATING 4/5

We returned our vehicle with unused items, but not dirty trash, CAR WAS NOT SOILED!! I received a letter stating they were charging 150.00 to my credit card for trash. IT was unused items, Not dirty trash. The car WAS NOT SOILED!! I will leave negative feedback and notify other customers and recommend them not to use Avis. We will never use Avis again, and we rent vehicles a few times a year.... Read more

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