Avis Complaints and Reviews

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Avis
Main address: 6 Sylvan Way 07054 Parsippany NJ
1-800-331-1084, 1-800-352-7900, , http://www.avis.com/car-rental/content/comments-feedback.ac?navId=T5M12S00
  • 169+5 mobile complaints
  • $39.4K claimed losses
  • $226 average
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  • Aug 19
  • Rentals
  • Salem, New Hampshire
  • Overcharge
  • 41

I rented a car over night through expedia.com. They gave me a great deal for $24 a night plus I purchased additional insurance for $18. When I went to pick up the car the lady made me sign the contract and told me about the additional coverage. I told her I already purchased insurance through expedia.com and didn't want it. She told me to sign the paper anyways because I would not be charged, I... Read more

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  • Aug 15
  • Rentals
  • Cancellation Fee
  • 11

I realized I had the wrong pick up day when I got my itinerary by email. I went back to the site to change dates. I clicked on the chat button to explain what happened. My rates went up from $41 to $64 and I told her to cancel the whole thing because it was getting unaffordable. She said I would be charged a $25 fee. I said I refused to pay that because it wasn't my fault and the rates... Read more

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  • Aug 12
  • Rentals
  • Munich, Bavaria
  • Wrong Signature Car
  • 11

On August 9th I have booked a BMW car (320 model) following a tempting ad for booking a Signature Car. The booking was done based on BMW 320, or similar signature car (which based on the internet is Mercedes 200). The only reason I bother to book Avis was the idea of driving one of these signature cars while in Germany. If not, I would be happy to rent a car with Sixt, which had a counter in the... Read more

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  • Aug 01
  • Rentals
  • Los Angeles, California
  • Car Rental Overcharge
  • 66

For 2 months I've been planning on attending a friend from HS wedding. I called off work so I could enjoy the weekend in vegas and see my friend tie the knot. I went online and saw there was a pay now or pay later option. The CC I used had a limit of only $220 (small I know) but more than enough for the rental that came up to $136 including taxes. I chose the pay now option because the rental was... Read more

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  • Jul 31
  • Rentals
  • Los Angeles, California
  • Auto Rental Rarge
  • 45

I recently rent an AVIS car through priceline.com and paid in full ,from June 24, 2014 and returned on July 1st, 2014 with a full tanks of gas ! Usually when i returned the car there was attendants who check out the cars, but this time I saw none on the parking , and everyone have to lease their cars hope to get back to the airport,Suddenly , today I saw a charged on my credit card of 35.62 $ I... Read more

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  • Jul 29
  • Rentals
  • Great Falls, Montana
  • Fuel Service Charge
  • 36

I rented a car at Great Falls Airport and drove 58 miles. Just before returning the car, I filled it with gas. I did not sign up for fuel service when I rented the car but was still charged $14 for fuel. Since the bill was emailed later, I would not have noticed had my credit card not told me. When I called Avis, I was told by the agent on the phone that this is standard policy for rentals... Read more

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  • Jul 27
  • Rentals
  • Employee Accusations
  • 44

http://fox4kc.com/2014/07/24/family-says-unruly-employee-has-soured-experience-with-rental-car-company/ MERRIAM, Kan. — A family who had used a rental car company for more than 20 years say they never had a problem until this month. That’s when, they say, they became the victims of an out-of-control employee. The dispute started at an Avis Rental Car office in Merriam, Kan. Margaret Tao and her... Read more

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  • Jul 22
  • Rentals
  • Car Rental Charge
  • 19

While in Germany there was a major storm causing power outages and downed trees blocking roadways causing all trains and buses from Cologne to Dusseldorf to cease running. The only way to get to our flight in Dusseldorf was to rent from Avis and drive. Hundreds of people were in the same situation and Avis took full advantage of this by charging 339 euros (approx $458) for a one day rental,... Read more

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  • Jul 22
  • Rentals
  • Additional Car Rental Charges
  • 28

I booked a card with Avis for 3 days, but i got charged for 4 days including insurance. I also pain full tank of fuel in advance, but i only used 40% of the tank. I tried to claim back the portion of fuel that i did not use and 1 day rental fee. But it has been a month since i raised the inquiry with them, but i have not got any response. I was the same even when i try to contact them... Read more

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  • From mobile
  • Avis
  • Jul 14
  • by anonymous
  • #510250

Active duty military with a Florida license showing valid extension is not allowed to rent a vehicle from this company. Thanks for honoring our service and leaving me and my family stranded. No help from staff or corporate as they just state policy is policy. FIX IT! Add comment

 
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