Avis Complaints and Reviews

1.9
  • Nothing1 votes
  • Car1 votes
  • Whatever i liked is irrelevant now1 votes
  • Poor customer service6 votes
  • Underhand costs applied5 votes
  • Horrible car conditions3 votes
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  • 8 hours ago
  • Rentals
  • Fort Lauderdale, Florida
  • 5
  • REVIEW RATING 3/5

If it was possible to give -5 stars I would do it in a heartbeat. Avis is the worst rental car place I've ever had the disgrace to come across. Being that they work with legal contracts they lack the training and knowledge or compassion to go over the costs and what it is you are agreeing to. I rented a car for a day that i was told would cost me $250. I was never told that because I chose not to... Read more

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  • From mobile
  • Avis
  • Feb 24
  • by anonymous
  • #599718

Paid cash deposit but didn't receive a refund Add comment

  • Feb 10
  • Rentals
  • Glasgow, Glasgow City
  • Rental Car Insurance
  • 2
  • 2
  • 33
  • REVIEW RATING 5/5

I would NEVER recommend this company for car hire. Flew into San Diego Airport in August 2014 for a vacation with my wife. The car hire had all been arranged before we travelled. I had also arranged and paid for additional insurance, so I wouldn't need to take out any once there. However, when uplifting the car I was asked to 'sign' (using small PDA's) the contracts. This I did. I did notice... Read more

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  • From mobile
  • Avis
  • Feb 08
  • by anonymous
  • #592163

Be aware of scam at Avis Detroit airport location. They charge for upgrade even if u don't ask for one.. I would not recommend Avis to anyone. Add comment

  • Feb 04
  • Rentals
  • Madison, Wisconsin
  • Car Rental
  • 18
  • REVIEW RATING 3/5

Rented a car in Miami. Told the person I wanted the car until the next evening. Was quoted a $ amount. Drove the car back the next day, was never told about the "sun pass" for the highways, that the car needed an oil change, that the $ amount was for 24 hours only. I'm second language English. I don't care that Miami is Spanish speaking, I'm in the USA so I expect English. Called Avis twice, they... Read more

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  • Feb 03
  • Rentals
  • Dallas, Texas
  • Premium Car Rental
  • 14
  • REVIEW RATING 3/5

rented a car on the internet through AVIS for use in Europe. The reserved car was not available when it was supposed to be! Got a downgrade, but still paid for premium! The contract in a foreign language, and it was not read to me. The rental assistant gave a broken English overview that did not mention any extra fees for exchange money. The fee for changing dollars to EUROS was 6%! paid $550 for... Read more

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  • Jan 30
  • Rentals
  • Palmdale, California
  • Charging System
  • 19
  • REVIEW RATING 4/5

EXTREMLY disappointed with Avis. The car we selected and reserved for one way trip was not there when we arrived. We were given something less than what we expected. When we went to charge our GPS and other devises the car chargers did not work. Rented it for 7 days, We were told 7 days would be 11:00 Sunday western time. Returned it Friday and was still charged for the full 7 days. When we... Read more

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  • Jan 25
  • Rentals
  • Long Beach, California
  • Car Rental
  • 17
  • REVIEW RATING 4/5

Told the dlw would be fifteen dollars a day when in reality it was twenty five per day. I asked VANNK at the Long Beach, California airport how much the dlw was per day not once but twice and he told me not once but twice it was fifteen a day. Being told this I did not read the rental agreement which is my fault because I took his word for it. I should fly back to california just to pop that... Read more

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  • Jan 22
  • Rentals
  • San Antonio, Texas
  • Coupon
  • 13
  • REVIEW RATING 3/5

I rented a car for two weeks this past summer with Avis, using my Southwest discount. Over the phone, I provided them with my RR number and a coupon code to recieve 2,400 points. I later realized that I only received 600 points from the rental and when I contacted them, they said they could not honor the bonus points because they did not have the coupon on file in my record. Yet they had my RR... Read more

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  • Jan 13
  • Rentals
  • Winnipeg, Manitoba
  • Airport Car Rental
  • 1
  • 1
  • 16
  • REVIEW RATING 4/5

Paid for a rental in phoenix at sky harbour airport.arrived at terminal rental desk and provided credit card,license and signed papers. By signing papers I was given an upgrade vehicle I didn't ask for or want Read more

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