Avis Complaints and Reviews

Submit ›
  • Customers like
    • Car2
    • Brandon michael gsp airport1
    • Location1
  • Customers don't like
    • Poor customer service12
    • Underhand costs applied9
    • Dishonest customer service4

  • 2 days ago
  • Rentals
  • Buffalo, New York
  • Car Online Reservation
  • 8
  • REVIEW RATING 4/5

Avis Corporation has a ponzi scheme with third party companies Credit checks, I called Avis rep over the phone made, paid the cost for rental. The rep took my debit card info and deducted the funds for the rental car without informing me they were going to use my personal information for a credit check. I drive all the way to the rental place to pickup 2 days later. The rep at the desk ask me... Read more

Was this review helpful? 0 0

  • Aug 21
  • Rentals
  • Moscow, Moscow
  • Avis Car Rental
  • 2
  • REVIEW RATING 4/5

I have booked the car in Novosibirsk (Russia). The confirmation number - 132974****1. But when I was at the location there was nobody at the Avis point. I have called to the phone that was posted in the confirmation ((7) 923 *** 66 22) and was told that there is no car for me but they have forgotten to inform me by phone. After 10 minutes discussion the operator told me that they will try to find... Read more

Was this review helpful? 0 0

  • Aug 17
  • Rentals
  • San Antonio, Texas
  • Avis Car Rental
  • 28
  • REVIEW RATING 5/5

Pure deceit! My son is in the military and was able to comeback to the states from Germany for his Air Force job, then join his family already in Arkansas for her grandfather's funeral. Luckily, they were able to take some time to visit us in Texas for a short visit. Knowing he would be short on funds traveling with his wife and 4 kids, I searched websites to find best car rental options. Avis... Read more

Was this review helpful? 0 0

  • Aug 11
  • Rentals
  • Hampton Township, Pennsylvania
  • Avis Car Rental
  • 10
  • REVIEW RATING 4/5

First issue is that I was not made aware of a $27 extra dollars a day (under 25 fee) when I first picked up my car. So my car was already twice the amount of the original quote. Then I went out to look at the car. It was dirty (trash in the car, and dirt on the outside and inside) and I never got a formal walk around because the man was alone and very busy. The entire trip I was getting alerts... Read more

Was this review helpful? 0 0

  • Aug 10
  • Rentals
  • Mission Viejo, California
  • Avis Car Rental
  • 6
  • REVIEW RATING 4/5

After are flight landed, went to avis to get a rental to drive home, because there was an avis office down the street from were we live, we could easily drop it off there.Got the car at 9:30am and to drop it off by the sametime the next day. The following morning went to drop it off at their office near us at 9:05-9:10am, where I waited for someone to help me. There was loud music in the back,... Read more

Was this review helpful? 0 0

  • Aug 10
  • Rentals
  • Darlington, Darlington
  • Avis Car Rental
  • 10
  • REVIEW RATING 3/5

So booked off Holiday auto: £50 for a day and a half from Belfast international airport for a small car. Added additional insurance for £23. Arrived at the Avis desk and ended up forking out an additional £173. Yes, you got that right= £173! Absolute rip- off! never again! Apparently I am due to receive £60 but the call centre has been on hold constantly. All of these additional extras has made... Read more

Was this review helpful? 0 0

  • Aug 07
  • Rentals
  • Zurich, Zurich
  • Avis Car Rental
  • 10
  • REVIEW RATING 3/5

Our car broke down in the middle of Finland. Only a Finnish manual was available. After several phone calls, they picked up the car and gave us the smallest available car (we were 5 people and rented a higher category car). After more phone calls, we got the repaired car back. We found an agreement that we would not be charged with the gas and the cost of an extra driver. Now, being home they... Read more

Was this review helpful? 0 0

  • Aug 03
  • Rentals
  • Reston, Virginia
  • Hyundai Rental
  • 50
  • REVIEW RATING 4/5

AVIS thrives on the bait and switch scam. My reservations were as follows: "Luxury Car - Avis Rent a Car, Lincoln MKS or similar (car make/model not guaranteed)" There was not a Lincoln MKS to be found, instead AVIS offered a Hyundai as a car in a similar classification according to them. I was told by the AVIS representative the Hyundai was in the same category as a Lincoln or (Cadillac which... Read more

Was this review helpful? 0 0

  • Jul 30
  • Rentals
  • Garden City, Idaho
  • Avis Rent A Car Protections And Coverages
  • 29
  • REVIEW RATING 4/5

They WILL Take Advantage of You! I have rented hundreds of cars over the years and NEVER have I been so displeased with a service. Upon receiving our rental for a trip we declined several times the insurance (our credit card covers that) and any extra fees. The gentleman seemed nice and said great just sign here, here and here and you will be on your way. 5 days later I returned the car only to... Read more

Was this review helpful? 0 0

  • Jul 22
  • Rentals
  • Rochester, New York
  • Avis Weekend Rental Reward Coupon
  • 19
  • REVIEW RATING 3/5

They issue me reward certificates regularly and then when I try to use them they are either in black out periods, or the computer system doesn't accept them or the right discount rate has not been used. On approaching customer service they are rude, dismissive and will hang up on you when challenged to correct the situation. I am one of their best customers and they treat me this way. No wonder... Read more

Was this review helpful? 0 0
Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Avis. However, many companies do monitor reviews on our site.

 
×
You are reading about Avis.
Filing a new complaint about
×