2.0
  • Nothing1 votes
  • car1 votes
  • Poor customer service4 votes
  • underhand costs applied3 votes
  • Horrible car conditions2 votes
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  • Jan 25
  • Rentals
  • Long Beach, California
  • Car Rental
  • 5
  • REVIEW RATING 4/5

Told the dlw would be fifteen dollars a day when in reality it was twenty five per day. I asked VANNK at the Long Beach, California airport how much the dlw was per day not once but twice and he told me not once but twice it was fifteen a day. Being told this I did not read the rental agreement which is my fault because I took his word for it. I should fly back to california just to pop that... Read more

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  • Jan 22
  • Rentals
  • San Antonio, Texas
  • Coupon
  • 4
  • REVIEW RATING 3/5

I rented a car for two weeks this past summer with Avis, using my Southwest discount. Over the phone, I provided them with my RR number and a coupon code to recieve 2,400 points. I later realized that I only received 600 points from the rental and when I contacted them, they said they could not honor the bonus points because they did not have the coupon on file in my record. Yet they had my RR... Read more

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  • From mobile
  • Avis
  • Jan 13
  • by anonymous
  • #581924

Paid for a rental in phoenix at sky harbour airport.arrived at terminal rental desk and provided credit card,license and signed papers. By signing papers I was given an upgrade vehicle I didn't ask for or want Add comment

  • Jan 06
  • Rentals
  • Fort Myers, Florida
  • Suv Rental
  • 28
  • REVIEW RATING 4/5

I rented a car from Avis with a group of 6 friends 12/31/14-1/5/15. We needed a large SUV due to the number of people and additional luggage. When we picked the car up, there was a strange smell. We also noticed there were previous renters' belongings still in the car. The gas tank had not been filled and the car had not been cleaned. It was obvious that the car had been put back in the... Read more

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  • Dec 31, 2014
  • Rentals
  • Salt Lake City, Utah
  • Ford Escape
  • 1
  • 1
  • 50
  • REVIEW RATING 5/5

I did a reservation and paid through Orbits. The car I ordered was "Ford Escape of similar". When I was doing the paperwork in Salt Lake City airport everything went as usual - I provided my ID, Credit Card, signed papers and got the keys. I didn't verify each and every point of the agreement – at that point I trusted Avis, and was a bit tired after the flight to read multiple lists of the... Read more

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  • Dec 29, 2014
  • Rentals
  • Merrimack, New Hampshire
  • Car Rental
  • 18
  • REVIEW RATING 4/5

I recently wanted to take a AVIS car from the location of "242 Daniel Webster Highway, Merrimack, New Hampshire" with my company sub lease code. We first went to the location and ask for a car and that guy ask us to request it online than come and pickup the car since this location provide only pickup and dropping. So we made a online request with my employer sub lease code and pick up the car... Read more

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  • Dec 28, 2014
  • Rentals
  • Santo Domingo, Distrito Nacional
  • Car Rental Reservation
  • 21
  • REVIEW RATING 4/5

We had a reservation with them from two months ago for a Midsize SUV for $450, when we arrived to Dominican Republic they told us we had to pay $900 and that our credit card (which has worldwide coverage for car rentals) didn't work here, so we had to take all insurances with them. After we were already angry because they were overcharging us, we found out they didn't have cars available, they... Read more

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  • From mobile
  • Avis
  • Dec 27, 2014
  • by anonymous
  • #575199

Overbooked customers and ran out of cars. Some of the worst service imaginable. Add comment

  • Dec 15, 2014
  • Rentals
  • Car Rental
  • 28
  • REVIEW RATING 4/5

Went to Ireland last month and rented a car on the AVIS website and selected the Collision Damage Waiver. The summary page clearly shows that I didn't want the Collision coverage and offered a price to pre-pay in full. When I get to the Avis counter in Dublin, I'm told that they are going to charge me 30 Euros as an administrative fee for not having purchased the insurance. When I got back to... Read more

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  • Dec 15, 2014
  • Rentals
  • Car Rental
  • 11
  • REVIEW RATING 3/5

I booked with Avis online for a car in Norway. The price I booked at was $497 Canadian. When I got there, they told me that two types of insurance, the Collision Damage Waiver and Theft Protection, are mandatory at that location. They said I would have to pay $200 more dollars. When I got home, I checked my credit card statement, and I was charged $802 Canadian dollars. So, from $500 to $800. I... Read more

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