Avis Complaints and Reviews

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Avis
Main address: 6 Sylvan Way 07054 Parsippany NJ
1-800-331-1084, 1-800-352-7900, , http://www.avis.com/car-rental/content/comments-feedback.ac?navId=T5M12S00
  • 190+5 mobile complaints
  • $43.6K claimed losses
  • $223 average
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  • 18 hours ago
  • Rentals
  • Springfield, Massachusetts
  • Unauthorized Rental Charges
  • 4

DO NOT RENT FROM THIS LOCATION! The elder attendant DOM is very unprofessional and rude. That is just the beginning! My sister handed him a Rush Card and he looked at it and threw it back on the counter and said "good luck finding anywhere that will rent to you with that." Since I had a credit card I just put the rental under my name and added her as a driver. With an attitude he grabs the card... Read more

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  • 2 days ago
  • Rentals
  • Positive Experience

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL . The manager there Kay and her employee Constant gave me the best customer service I ever had . I live only one mile a way from mandarin office, but the man who work there very rude and loud , his cars never clean and he never have what I normally book , at baymeadows location... Read more

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  • Oct 20
  • Rentals
  • Atlanta, Georgia
  • Faulty Car Rental
  • 10

ATTN AVIS Rental Agreement # 239386184 Customer Name: Bull, Dwayne Avis Car # 6474653 Description: Red Ford Escape 4WD RE: Battery of car incident This is references to my rental car becoming inoperative. Also, to make an attempt to explain this car related problems. While driving this car on October 7th, a signal came on while in driving position that they tires lacked air pressure. I... Read more

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  • Oct 17
  • Rentals
  • Toronto, Ontario
  • Fuel Service Charge
  • 20

Rented a car and stated to the guy at the desk that I would only be driving the car for a maximum of three hours. He offered me the gas option which I took. He told me the price was $1.25 a litre but never mentioned that I would have to pay a full tank for which I was $180. There is a gas station next door to their location. Nobody will talk to me about it and I am told that a manager will call... Read more

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  • Oct 12
  • Rentals
  • Methuen, Massachusetts
  • Poor Customer Treatment
  • 33

My daughter and I reserved a car from an Avis rep morning. We left to pick up the car in the afternoon. We had a hard time finding the place because it was located far from the road in a hotel. We got there at 2:01. The car was reserved by 2 PM. We were actually told by the attendant that he could not give us the car because we were ONE MINUTE LATE. His actual words. Regardless of what we said he... Read more

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100% FULL      

  • Oct 09
  • Rentals
  • Everett, Washington
  • Cancelled Reservation Charge
  • 26

My corporate card was charged ( again ) after a cancellation. Avis advised me that, since they could find no record, they were not responsible for any charges, as my credit card statement just said Rental Car. Here is the last reply I received from Avis: "Thank you for contacting Avis Customer Service. We apologize for any inconvenience this has caused. Upon review our records show the... Read more

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  • Oct 07
  • Rentals
  • Hidden Charges
  • 25

Be very careful when hiring a car from Avis - it will end up costing you a lot more than you think. My expected costs of £111.35 ended up as £254.54! I hired a car on line from Avis for my trip in Edinburgh. The online charge was £111.35 for 5 days. No mention of additional charges were made clear on line. When I picked the car up I was told I would be liable for the first £1000.00 of any damage... Read more

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  • Oct 04
  • Rentals
  • Overcharged Car Rental
  • 1
  • 1
  • 20

DO NOT RENT FROM THIS COMPANY. Rented a car from one location to be returned to another, was under the impression that I had the car for 24 hours and it was not communicated to me that I had to have the car back before the office closed/by a certain time. Charged me hundreds of dollars more than needed to be charged because I returned the vehicle "late". They exploited me by charging me an... Read more

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  • Oct 04
  • Rentals
  • London, London
  • Mechanical Problems
  • 13

I booked a car and picked up in London. The car they gave me had mechanical problem therefore I requested to change another one. I had to wait for over an hour and no one telling me the car was ready to go. Once I got the paperwork done, I drove from London to Wales. When it started it had a warning to check the tyres pressure. After we checked the pressure the light will be gone. Until then... Read more

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  • Sep 26
  • Rentals
  • Washington, District Of Columbia
  • Car Rental Charge
  • 15

Leading a factory tour, I had 12 clients on a trip. The passenger van was not ready though we arrived on time- they gave it to someone else. We had to wait for another van to be brought, lost an hour. Employee at desk notated on contract that I would be charged for 1 days rental if back by 1400 hours. We complied but were still charged for 2 days rental. I have 3 calls and 2 emails and a... Read more

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