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  • Customers like
    • Not one thing2
    • Car1
  • Customers don't like
    • Poor customer service10
    • Underhand costs applied6
    • Dealing with customer service4

  • May 10
  • Rentals
  • Chicago, Illinois
  • Car Rental
  • 18
  • REVIEW RATING 4/5

I own a trucking company whereas I rent vehicles to move my drivers around. I rented a one-way compact from Atlanta to Chicago through Avis online services. Of course, this was a one-way rental totaling $171.81 and my LDW insurance. However, due to traffic at the Midway airport, my driver arrived at Avis customer service desk 24 mins late. As a result Avis reps wanted to charge an additional $105... Read more

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  • From mobile
  • Avis
  • May 10
  • by anonymous
  • #633678

Overcharged me ... and made up weak excuse to get extra money from me .. bad customer service Add comment

  • From mobile
  • Avis
  • May 10
  • by anonymous
  • #633671

Avis is bait and switch they charge me an extra hundred dollars ($100) then what they said when I picked up the car .... In Aurora,IL Add comment

  • May 06
  • Rentals
  • Hebden Bridge, England
  • Car Rental
  • 16
  • REVIEW RATING 4/5

Avis's customer service is an absolute disgrace. I am in a dispute with this company over a payment (they actually want £450 for a 2cm scratch to one of their alloys) Firstly they took the money off of my credit card without my permission - at the time of the damage they said if I signed the receipt they would take the money off my credit card - I didn't sign it and they still took the money off... Read more

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  • May 04
  • Rentals
  • Salt Lake City, Utah
  • Car Rental
  • 30
  • REVIEW RATING 5/5

I made a car rental reservation as part of a package deal and paid through Orbits. The car I ordered was a Mid Size SUV "Ford Escape or similar". When I was doing the paperwork at the AVIS counter in the Salt Lake City airport everything went as usual - I provided my ID, Credit Card, signed papers and got the keys. I didn't verify each and every point of the agreement as I trusted the Avis... Read more

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  • May 01
  • Rentals
  • Dallas, Texas
  • Truck Rental
  • 34
  • REVIEW RATING 4/5

FEB. 2015. I HAVE RENTED VEHICLES FROM AVIS FOR ALMOST 18 YEARS. I'VE NEVER HAD A PROBLEM WITH AVIS UNTIL RECENTLY. I RENTED A TRUCK, THE NEXT DAY THE TRUCK HAD A FLAT TIRE. TO MY AMASEMENT, NO SPARE TIRE IN RENTAL TRUCK. HAD TO CALL AVIS. AVIS DELIVERED SECOND VEHICLE AND AVIS PICKED UP FIRST VEHICLE. AFTER RENTAL PERIOD WAS OVER, I RETURNED SECOND TRUCK IN PERFECT CONDITION; THE AVIS STAFF... Read more

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  • Apr 30
  • Rentals
  • Portland, Maine
  • Rental Car Insurance
  • 21
  • REVIEW RATING 4/5

We arrived at the AVIS rent a car and had to wait over 20 minutes in line and attendant said it has been very busy. I said to him I will make this easy as I am declining any insurance or gas refill options. He said OK and said to sign here on the screen. Shame on me for not validating that he would do what I asked. He never once presented the insurance or explain the insurance that unbeknownst to... Read more

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  • Apr 27
  • Rentals
  • East Hampton, Connecticut
  • Ford Fiesta Rental
  • 20
  • REVIEW RATING 4/5

I just returned a car in Kansas City and was pissed to find they snuck in some extra charges on me. I had rented the car through Priceline, and it should have been fully paid. When I glanced at the receipt I just saw 0.00 due at the bottom and thought I was OK, but after I left I noticed they had billed $31.14 to my credit card for a supposed upgrade. Looking back at my agreement I saw an X... Read more

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  • Apr 04
  • Rentals
  • Phoenix, Arizona
  • Car Rental
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

We returned our vehicle with unused items, but not dirty trash, CAR WAS NOT SOILED!! I received a letter stating they were charging 150.00 to my credit card for trash. IT was unused items, Not dirty trash. The car WAS NOT SOILED!! I will leave negative feedback and notify other customers and recommend them not to use Avis. We will never use Avis again, and we rent vehicles a few times a year.... Read more

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  • Mar 27
  • Rentals
  • Bradenton, Florida
  • Car Rental
  • 68
  • REVIEW RATING 4/5

I've never rented from Avis before and thought I would try them because I found a good price on an suv. Well when I got there they took all my info and said they were cleaning the cars. 30 min later said they were busy and it takes time to clean cars. 60 min. Later still no Suv. They said I could upgrade to a BMW for a discounted rate of $230 more. I said I rented a SUV due to large amounts... Read more

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