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Avis Rent A Car System, LLC together with its subsidiaries operate one of the leading car rental brands in the world. The company provides business and leisure customers with a wide range of services. Avis is founded in 1946 by Warren Avis at Willow Run Airport in Detroit. The company operates over 2,000 locations throughout the United States, Canada, Latin America, Australia, New Zealand, and the Caribbean region.

Avis is part of Avis Budget Group, Inc. Avis world headquarters is based in Parsippany, NJ. In 2004, the company launched Avis Access which was the first car rental offering for the disabled.
Please try to contact Avis Customer Service directly prior to posting any complaints on this site.

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Anonymous
Avis is the worst
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

While on business in Miami I needed to speak with the AVIS Office at Miami Airport.I spent over 30 minutes on the cell phone with the automated attendant that simply loops in...

#318026
May 12, 2012
17

Anonymous
Avis is a rip off
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

Rented a car through package flight. when I went to rent car I did not have major credit card. even though i paid for it now NO refund. they said they are looking into it and is be...

#317901
May 11, 2012
35

Jessicag...
Avis is a scam
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

Avis is a HUGE scam, I rented from avis recently, and I told them I did not want their insurance, my own covered it. Well when I returned my car, they had charged me for the insura...

#315155
Apr 27, 2012
56

Hammertime
Avis - Inconsistent Policy - Treated like a criminal
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

I am local to the Detroit Metro Avis office. My company has a global deal with avis, so my hands are tied. On Monday my husband and drove on to the Avis location, he dropped me o...

#314602
Apr 25, 2012
58

Anonymous
Avis Philly always a problem
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

This is less a complaint and more of a warning. I come to Philly often and rent from Avis because of a national deal. It seems Philly is always slow, shuttle service inconsistent. ...

#312976
Apr 18, 2012
85

Anonymous
Avis and National did not honor priceline contract
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

I successfully bid a rental car on National with an all in price on priceline for my elderly parents. When they showed up to get the car, the National people provided a more expen...

#310922
Apr 09, 2012
101

Elliottc...
Avis - Rocky Mountain Low
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

On March 20, 2012, I presented my Priceline purchase for $39 per day ($268.88 total) to Avis at the Denver Airport. The clerk started with the upsell. She first tried to upgrade ...

#309400
Apr 02, 2012
118

Anonymous
Avis emails are horrible ink wasters
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

AVIS needs to reformat their emails, they are all several pages long, grey and red and when you print them they empty half your ink in your printer. why cant avis jsut send ...

#309203
Apr 01, 2012
100

Anonymous
Avis is a rip-off
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

I rented a full-size car with AVIS and chose the option to "return full". Before returning the car, I filled it up on my way back into the city, until the gaz nozzle snapped off. I...

#304189
Mar 12, 2012
188

Superb45
Avis Bad
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

First off I pre-paid $129 through priceline. Avis then charged $58 going out, and $64 at return. That is $250 for 4 days. I contacted them and they said I signed off on ALC (Additi...

#304078
Mar 12, 2012
162

Hardwrkr
Current Employee at Avis /Budget
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

As a current rental sales employee of this company, it has to be one of the biggest inside company theft scheme Ive ever seen. It starts with the companies policy and training to t...

#299514
Feb 23, 2012
361

Anonymous
Avis - Horrible service
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

I don't care that this location is convenient. The office is in Union Station ( New Haven, Ct train station). I would rather walk else where or catch a cab to a location with bet...

#298504
Feb 19, 2012
142

Muldoondbe
Avis - Tolls charged when we were never in NYC
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

Prepaid for a rental in CT from 26 December-1 January 2012. Drove in and around CT and MA for my mother-in-law's funeral, returned car 1 Jan, no problem. Over $35 in tolls fo...

#298017
Feb 17, 2012
152

Anonymous
Avis worst customer service
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

Do not use Avis. I'm not going to explain everything that happened over the phone but I called to see if I can extend my rental but the guy did not understand my situation and inst...

#297212
Feb 15, 2012
147

Anonymous
Avis charged my card 4 times
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

I called Avis on a sunday to book a rental car for a week about a month away. They quoted me a special "prepay rate" that I would get if I paid the car in full at the time of booki...

#296930
Feb 14, 2012
146

Anonymous
Avis - Horrible Service
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

Rented car from Albany International Airport. Car shut off completely when driving. If I was driving more than 5 MPH, would have resulted in serious accident. No brakes or steering...

#289636
Jan 17, 2012
224

Anonymous
Avis /Budget Rental Company
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

I rented a vehicle from Budget on 11/22/11 - 11/29/11. James, Budget Representative, examined the rental vehicle on Nov. 22, 2011, and there wasn't any damage on t...

#283964
Dec 25, 2011
239

Anonymous
Avis charge to fill a full tank
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

My insurance company arranged an Avis rental, t&c are pay R750 deposit, pay via credit card immediate refund or by cash wait 10 days for refund based on returning the car clean and...

#282737
Dec 20, 2011
225

Tvaughan
Avis - THE WORST CAR RENTAL PLACE EVER
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

Yesterday, 12/8/11 I had to rent a car from Tulsa, OK to drive to Dallas. My friend (who is a preferred customer of Avis through her company) had had a seizure. Seeing as I do not ...

#280322
Dec 09, 2011
245

Anonymous
Avis accused me of damages to one of their rentals
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

I rented a suv from Avis for one week in February 2011. During the time it was frozen streets and ice on road. I manuevered that Mountaineer thru icy streets and never once slid or...

#275586
Nov 17, 2011
186

Ramimgh
Avis will lose your important papers
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

A case of extreme carelessness and unprofessionalism I suffered from during the service I received from AVIS Jordan office; I rented a car on September, 5, 2011 from King Hussain B...

#273819
Nov 09, 2011
109

Anonymous
Avis left me Stranded in Buffalo NY
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

I reserved a car online from AVIS... and I thought I supplied dates in October. When I arrived at the Buffalo NY airport Saturday October 8th and I pulled out my reservation, I no...

#267227
Oct 10, 2011
195

Anonymous
Avis kept charging for a car returned 5 days prior
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

When we rented a car from Avis, the agent retained a $200 hold on our bank account. Unfortunately, they kept charging us and increasing the hold until the amount was almost $1000....

#261844
Sep 14, 2011
714

AngryBill
Avis Rental Car - Horrible Experience!
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

I was heading camping with my family for the weekend in a PA state park, and due to major storm warnings decided it would be smart to rent an SUV with four wheel drive. I made a re...

#261509
Sep 12, 2011
281

Induslim...
Beware !!! Avis Rent a Car in Kansas Airport
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

I booked a Grand Marquis or similar car online from AVIS for a week, when I went to pickup car from Kansas Airport, the Lady in the counter said they do not have the car I've ...

#260698
Sep 08, 2011
189

Desertvi...
Avis employee was rude, lied to me by company, and tried bait and switch.
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

For the first time, I booked a car rental through Avis. I chose Avis because of a discount coupon that offered to add another driver at no charge. My daughter, 21, was coming with...

#259203
Sep 01, 2011
509

Anonymous
Avis - Bait and Switch
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

I had a very poor rental experience Avis in Rome Italy at the Fiumincino Airport on 4/30/2011. 41977804US1 & 889071982) I had reserved a Volkswagen Passat with a luggage rack, as A...

#253734
Aug 06, 2011
368

Anonymous
Avis - Bait and Switch
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

We made a reservation for a rental with Avis. The corporate rate qouted was $41.50 unlimited mileage. On the day we were supposed to pick up the car our flight was delayed out of N...

#252119
Jul 29, 2011
263

Ktsmom
Avis will rip you off
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

I used to work for the company as a Counter Sales Manager. We were forced to make sure that each rental agent used the correct verbiage on each rental. Essentially, the correct v...

#241610
Jun 06, 2011
343

DLBS MCD...
Avis - Ripped off $200 cash.
5.0 6 Sylvan Way ParsippanyNJ 07054 1-800-331-1084, 1-800-352-7900 http://www.avis.com/car-rental/content/display.ac?navId=T5M00S00

Budget/Avis Car Rental, North Syracuse, NY, told me I had to give $200 cash and a hold on my debit card of $200 to get my car that was already paid for. I assumed it was on the con...

#239552
May 25, 2011
390
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Related Information

Rentals
Renting a vehicle is another chance to get on wheels. If a person can afford to buy a car, needs a vehicle for one-time trip, comes to the country and needs an auto, he applies to rental companies. As a rule such places hold an ample stock of cars of different models, makes, thus varying in price. 90% of renting companies advertise their services online so that a customer gets acquainted with the vehicle range, chooses a car, comes and gets it. Various companies have different taxes, surcharges and other fees a customer is expected to pay. Some extras, such as permission for additional drivers to use the car, may also be included into the cost or can be charged separately. Price policies may also foresee certain discounts and special offers, e.g. weekend discounts or special weekly rates. Companies also may also place restriction on where you can take the car: locally only or interstate. These are only general ideas on car renting, and each dealer imposes his own rules.

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