Avis Complaints and Reviews

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Avis
Main address: 6 Sylvan Way 07054 Parsippany NJ
1-800-331-1084, 1-800-352-7900, , http://www.avis.com/car-rental/content/comments-feedback.ac?navId=T5M12S00
  • 181+5 mobile complaints
  • $40.1K claimed losses
  • $216 average
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  • Sep 26
  • Rentals
  • Washington, District Of Columbia
  • Car Rental Charge
  • 4

Leading a factory tour, I had 12 clients on a trip. The passenger van was not ready though we arrived on time- they gave it to someone else. We had to wait for another van to be brought, lost an hour. Employee at desk notated on contract that I would be charged for 1 days rental if back by 1400 hours. We complied but were still charged for 2 days rental. I have 3 calls and 2 emails and a... Read more

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  • Sep 25
  • Ex Employees
  • Employee Income
  • 1
  • 1
  • 2

I have worked with avis like broker and after a couple days been working the manager told me that I have to give him 10 % cash of my income 6% for his boss and 4% for him, if you don't do it you have to live the company. I end giving him more than $140,000.00 cash. Imagine that they have like 10 brokers working for them. How much money they collect per year. Now, do they paid tax? Read more

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  • Sep 25
  • Rentals
  • Unauthorized Rental Charges
  • 6

This is a new low for Avis. My Wizard account was linked to my debit card (note: WAS, I've since deleted it) and, when I noticed almost $300 debited from my bank account by Avis, I immediately started looking. What I found is a rental made under MY Wizard number at the Tulsa, OK airport location. I haven't been in Tulsa for over 30 years. I called the CS number and started a claim. I called... Read more

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  • Sep 25
  • Service Centers and Customer Services
  • Dublin, Ireland
  • Deceptive Fees
  • 8

My credit card provides insurance coverage virtually everywhere in the world. Never mind after declining the coverage on a FULLY PREPAID rental, I was informed that I would have to post a 3000 euro hold on my credit card (this mysteriously disappeared before it was posted to my account). I was told that the replacement value of this vehicle, a Seat MII, was 21500 euros which is about twice the... Read more

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  • Sep 20
  • Rentals
  • Airport Car Rental
  • 8

Made a reservation with Avis on-line and paid up front. The reservation was modified for drop off at different airport in same city. The modified reservation was less than the original reservation, showing a credit on the reservation confirmation, yet Avis refuses to refund my credit card. I have made several contacts via e mail, phone and postal service. I also contacted my credit card company... Read more

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  • Sep 19
  • Rentals
  • Car Rental Additional Charges
  • 15

Rented car in Eugene Oregon from airport. No one checks cars in or out. Received phone call 4.2 months after I had returned car saying I had damaged the car on the front bumper and rear bumper. Then received letter with damage total. I had requested pictures and report of damage and haven't received report. Second call stated that damage was to front L quarter panel. The lesson learned (though I... Read more

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  • Sep 09
  • Rentals
  • Beirut, Beirut
  • Rental Process
  • 14

I rent a car from AVIS Lebanon - Beirut: 1- The rental process took me 45 minutes exactly to be completed 2- The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken 3- After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire 4- They refused to give me back the... Read more

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  • Sep 06
  • Rentals
  • Syracuse, New York
  • Fuel Charges
  • 13

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on our last two rentals there even though both times we had filled up the vehicle prior to returning the car with the gauge in the "full" position. Both times the car was dropped off early in the morning before an attendant was on duty. They either have incompetent employees or... Read more

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  • Sep 06
  • Rentals
  • Worst Customer Service
  • 17

Just had a horrible Avis experience. We reserved a car several weeks in advance of our trip. We had planned to pick it up early afternoon in San Francisco, and then begin our long-awaited drive down the beautiful Pacific Coast Highway. When we arrived, there was a long line of people, and people also not in line but waiting everywhere, including outside the office. Not a good sign. I stood in... Read more

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  • Sep 05
  • Rentals
  • 6

I was looking forward to my trip to Venice and had reserved a great car rental deal online only to find out that they do not honor the reservation rate. What the *** is the point of reserving online and choosing the car and rate? Instead, they charged the standard rate which is double of what I reserved. They did not give me any other options. Remember the charge is in euros too. I was tired from... Read more

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