Avis Complaints and Reviews

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Main address: 6 Sylvan Way 07054 Parsippany NJ
1-800-331-1084, 1-800-352-7900, , http://www.avis.com/car-rental/content/comments-feedback.ac?navId=T5M12S00
  • 195+5 mobile complaints
  • $43.7K claimed losses
  • $219 average
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  • Nov 18
  • Transportation and Delivery
  • Manama, Al Asimah Governorate
  • Car Rental
  • 13

Upon returning my rental to Edinburgh airport I asked the Avis representative about refuelling as I knew there was a petrol station 5 minutes away. His exact response was that they can do it for me and it will not cost much more than going to the petrol station myself. Feeling comforted he told me it would be £139 according to his machine so I said I would go to the petrol station, he then... Read more

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  • Nov 15
  • Rentals
  • Jacksonville, Florida
  • Roadside Assistance
  • 11

UNFORGIVABLE "SERVICE"!! Got a flat tire with one of their crappy rentals and was left stranded on the side of the road for over 2 hours, transferred 6 times, spoke to one clueless *** to another and NO ONE could tell me what their protocol was for fixing a flat or where the closest Avis was because they couldn't find me on a map (I had given my exact location to them SEVERAL times). Then their... Read more

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  • Nov 14
  • Rentals
  • Santa Ana, California
  • Car Rent
  • 11

Quoted one rate and then charged another. I will NEVER rent from this horrible crappy company again. We were quoted one rate online and then given another rate at the counter. We didn't realize it until after we left since I made the reservation and my husband signed the contract. Called a few days later and they basically told me tough. We paid two times as much as they quote for the car. THEY... Read more

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  • Nov 10
  • Rentals
  • Durham, North Carolina
  • Employment Interview
  • 11

The manager seemed polite and very informative. I liked the guy. Just wanted to let everyone know that as a new hire you will work every weekend and holiday for years. When I said I was getting married in Sept. they could not guarantee that I would be off. After ten years you will have seniority and the schedule will be nice, but how can anyone commit to that schedule as a new hire? Just... Read more

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  • Nov 09
  • Rentals
  • Rome, Lazio
  • Car Reservation
  • 1
  • 1
  • 8

Nov 1 2014 rented an avis car at the venice Italy Marco polo airport. My online avis reservation stated no extra insurance. At the airport the contract was in italian and I do not speak italian. The Avis female rental agent assured me three times that there was no insurance on the contract I asked 2 more times about insurance because the estimated amount seemed high. I was assured that was just... Read more

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  • Oct 23
  • Rentals
  • Springfield, Massachusetts
  • Unauthorized Rental Charges
  • 27

DO NOT RENT FROM THIS LOCATION! The elder attendant DOM is very unprofessional and rude. That is just the beginning! My sister handed him a Rush Card and he looked at it and threw it back on the counter and said "good luck finding anywhere that will rent to you with that." Since I had a credit card I just put the rental under my name and added her as a driver. With an attitude he grabs the card... Read more

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  • Oct 21
  • Rentals
  • Positive Experience
  • 9

I rent cars at least once or twice a month for beseniss ( Comcast ) a year a go went to try avis on baymeadows jax FL . The manager there Kay and her employee Constant gave me the best customer service I ever had . I live only one mile a way from mandarin office, but the man who work there very rude and loud , his cars never clean and he never have what I normally book , at baymeadows location... Read more

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  • Oct 20
  • Rentals
  • Atlanta, Georgia
  • Faulty Car Rental
  • 24

ATTN AVIS Rental Agreement # 239386184 Customer Name: Bull, Dwayne Avis Car # 6474653 Description: Red Ford Escape 4WD RE: Battery of car incident This is references to my rental car becoming inoperative. Also, to make an attempt to explain this car related problems. While driving this car on October 7th, a signal came on while in driving position that they tires lacked air pressure. I... Read more

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  • Oct 17
  • Rentals
  • Toronto, Ontario
  • Fuel Service Charge
  • 35

Rented a car and stated to the guy at the desk that I would only be driving the car for a maximum of three hours. He offered me the gas option which I took. He told me the price was $1.25 a litre but never mentioned that I would have to pay a full tank for which I was $180. There is a gas station next door to their location. Nobody will talk to me about it and I am told that a manager will call... Read more

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  • Oct 12
  • Rentals
  • Methuen, Massachusetts
  • Poor Customer Treatment
  • 52

My daughter and I reserved a car from an Avis rep morning. We left to pick up the car in the afternoon. We had a hard time finding the place because it was located far from the road in a hotel. We got there at 2:01. The car was reserved by 2 PM. We were actually told by the attendant that he could not give us the car because we were ONE MINUTE LATE. His actual words. Regardless of what we said he... Read more

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