Avis Complaints and Reviews

Had an experience with Avis?   Submit review ›
Avis
Main address: 6 Sylvan Way 07054 Parsippany NJ
1-800-331-1084, 1-800-352-7900, , http://www.avis.com/car-rental/content/comments-feedback.ac?navId=T5M12S00
  • 175+5 mobile complaints
  • $39.5K claimed losses
  • $220 average
  • Show More
Had an experience with Avis?
Submit review › Submit review ›

     

  • Sep 09
  • Rentals
  • Beirut, Beirut
  • Rental Process
  • 7

I rent a car from AVIS Lebanon - Beirut: 1- The rental process took me 45 minutes exactly to be completed 2- The car was upgraded because the one I chose was unavailable although I reserved it 1 week ahead, and thus more deposit to be taken 3- After driving 30 minutes on the road the tire was flat, I returned the car to the company after changing the tire 4- They refused to give me back the... Read more

Was this review helpful? 0 0

     

  • Sep 06
  • Rentals
  • Syracuse, New York
  • Fuel Charges
  • 6

Be sure to get and keep gas receipts when returning cars to the Syracuse Airport location. We were charged for fuel on our last two rentals there even though both times we had filled up the vehicle prior to returning the car with the gauge in the "full" position. Both times the car was dropped off early in the morning before an attendant was on duty. They either have incompetent employees or... Read more

Was this review helpful? 0 0

     

  • Sep 06
  • Rentals
  • Worst Customer Service
  • 9

Just had a horrible Avis experience. We reserved a car several weeks in advance of our trip. We had planned to pick it up early afternoon in San Francisco, and then begin our long-awaited drive down the beautiful Pacific Coast Highway. When we arrived, there was a long line of people, and people also not in line but waiting everywhere, including outside the office. Not a good sign. I stood in... Read more

Was this review helpful? 0 0

     

  • Sep 05
  • Rentals
  • 5

I was looking forward to my trip to Venice and had reserved a great car rental deal online only to find out that they do not honor the reservation rate. What the *** is the point of reserving online and choosing the car and rate? Instead, they charged the standard rate which is double of what I reserved. They did not give me any other options. Remember the charge is in euros too. I was tired from... Read more

Was this review helpful? 0 0

     

  • Sep 02
  • Rentals
  • Romulus, Michigan
  • Car Rental
  • 20

Went on priceline and got what I thought was a good deal for a care rental $14/day. I went over one hour $8.32), so they charge me for that hour and then charged me for another whole day ($28.00). They charged me $13.99 for not driving over 75 miles and said this was because the gas tank was not full. Well I told the attendant I had filled it up. He went to the car and said he was checking the... Read more

Was this review helpful? 0 0

     

  • Aug 30
  • Rentals
  • Reston, Virginia
  • Chevrolet Online Rental
  • 31

I rented a small Chevrolet online from Avis for 5 days. Shortly after I received a conformation from Avis saying that the total for 5 days, including taxes and surcharges and navigation would be $359.37. Once I arrived in Albuquerque airport and presented a print of my conformation, all of a sudden I was faced with a charge of $426.25!! To my question of why are the charges higher than what I was... Read more

Was this review helpful? 0 0

     

  • Aug 19
  • Rentals
  • Salem, New Hampshire
  • Overcharge
  • 64

I rented a car over night through expedia.com. They gave me a great deal for $24 a night plus I purchased additional insurance for $18. When I went to pick up the car the lady made me sign the contract and told me about the additional coverage. I told her I already purchased insurance through expedia.com and didn't want it. She told me to sign the paper anyways because I would not be charged, I... Read more

Was this review helpful? 0 0

     

  • Aug 15
  • Rentals
  • Cancellation Fee
  • 20

I realized I had the wrong pick up day when I got my itinerary by email. I went back to the site to change dates. I clicked on the chat button to explain what happened. My rates went up from $41 to $64 and I told her to cancel the whole thing because it was getting unaffordable. She said I would be charged a $25 fee. I said I refused to pay that because it wasn't my fault and the rates... Read more

Was this review helpful? 0 0

     

  • Aug 12
  • Rentals
  • Munich, Bavaria
  • Wrong Signature Car
  • 19

On August 9th I have booked a BMW car (320 model) following a tempting ad for booking a Signature Car. The booking was done based on BMW 320, or similar signature car (which based on the internet is Mercedes 200). The only reason I bother to book Avis was the idea of driving one of these signature cars while in Germany. If not, I would be happy to rent a car with Sixt, which had a counter in the... Read more

Was this review helpful? 0 0

     

  • Aug 01
  • Rentals
  • Los Angeles, California
  • Car Rental Overcharge
  • 78

For 2 months I've been planning on attending a friend from HS wedding. I called off work so I could enjoy the weekend in vegas and see my friend tie the knot. I went online and saw there was a pay now or pay later option. The CC I used had a limit of only $220 (small I know) but more than enough for the rental that came up to $136 including taxes. I chose the pay now option because the rental was... Read more

Was this review helpful? 0 0
 
×
You are reading about Avis.
Filing a new complaint about
×