1.9
  • Whatever i liked is irrelevant now1 votes
  • Worst1 votes
  • Nothing1 votes
  • Poor customer service9 votes
  • Underhand costs applied5 votes
  • Dealing with customer service4 votes
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  • Mar 27
  • Rentals
  • Bradenton, Florida
  • Car Rental
  • 11
  • REVIEW RATING 4/5

I've never rented from Avis before and thought I would try them because I found a good price on an suv. Well when I got there they took all my info and said they were cleaning the cars. 30 min later said they were busy and it takes time to clean cars. 60 min. Later still no Suv. They said I could upgrade to a BMW for a discounted rate of $230 more. I said I rented a SUV due to large amounts... Read more

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  • Mar 19
  • Rentals
  • Arcadia, California
  • Car Rental
  • 12
  • REVIEW RATING 5/5

Rented a car for a week. Got a weekly rate. Did not finish out the week and wanted to being the car back early to maybe save some money. The Pasadena Ca. branch was the issuing place. Calling the guy there , I asked "could I save some money by bringing it back early". He talked to me like I was nuts! What, you want some money off? "NO, would I save some by bring it back early". Why do you think... Read more

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  • Mar 18
  • Rentals
  • Santa Ana, California
  • Loss Damage Waiver
  • 10
  • REVIEW RATING 4/5

Beware of Avis changing your insurance selections from what you filled out online to what appears when you arrive at the counter. I completed an online request form to rent a vehicle and declined the Loss Damage Waiver (LDW) coverage. The reservation was a prepaid rate and Avis sent back a confirmation indicating that the LDW was waived. When I got to the counter they pulled up my reservation... Read more

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  • Mar 18
  • Rentals
  • Hobart, Tasmania
  • Car Rental
  • 9
  • REVIEW RATING 4/5

I dropped the hire car back at Hobart Airport on the 11/3/15 8.45 am checked the car for any damage with my wife also checking spoke with the Attendant from Avis and handed over the keys and said it needed to be filled up with Fuel and charge my CC I checked my CC Account yesterday 17/3/15 to find I had been charged for damage which is totally false and this is a week after it happened. I asked... Read more

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  • Mar 04
  • Rentals
  • Airport Car Rental
  • 72
  • REVIEW RATING 4/5

I was very disappointed that Avis charged me an additional $17.36 after having driven the car a whopping grand total of 8 miles(to/from an airport hotel)! The needle didn't even move on the gas meter. They (later) said the onus was on me to produce a receipt proving I fueled up w/ 8 miles worth of gas (I guess about 25-50 cents worth) in the car. I called both the asst-manager (Robert-SFO who... Read more

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  • Mar 03
  • Rentals
  • Madrid, Madrid
  • Tire
  • 20
  • REVIEW RATING 4/5

When returning a car at the Glasgow airport office, the person at the office passed his index finger around each wheel at least twice until he found a tiny scratch on a tire. The he proceeded to inform that the tire had to be replaced and that I would be charged 100 sterling pounds for it. I told him I had not seen the little scratch since it could not be seen unless you knelt down (like he did)... Read more

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  • Feb 28
  • Rentals
  • Fort Lauderdale, Florida
  • Car Rental
  • 31
  • REVIEW RATING 3/5

If it was possible to give -5 stars I would do it in a heartbeat. Avis is the worst rental car place I've ever had the disgrace to come across. Being that they work with legal contracts they lack the training and knowledge or compassion to go over the costs and what it is you are agreeing to. I rented a car for a day that i was told would cost me $250. I was never told that because I chose not to... Read more

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  • From mobile
  • Avis
  • Feb 24
  • by anonymous
  • #599718

Paid cash deposit but didn't receive a refund Add comment

  • Feb 10
  • Rentals
  • Glasgow, Glasgow City
  • Rental Car Insurance
  • 2
  • 2
  • 51
  • REVIEW RATING 5/5

I would NEVER recommend this company for car hire. Flew into San Diego Airport in August 2014 for a vacation with my wife. The car hire had all been arranged before we travelled. I had also arranged and paid for additional insurance, so I wouldn't need to take out any once there. However, when uplifting the car I was asked to 'sign' (using small PDA's) the contracts. This I did. I did notice... Read more

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  • Feb 10
  • Travel
  • West Palm Beach, Florida
  • Car Rental
  • 30
  • REVIEW RATING 4/5

My daughter needed a rental while out of state on a medical emergency - West Palm Beach, FL. She has no credit card but has a debit card. Had to jump through many hoops to get her a car, but ultimately $200 taken from debit card and held against future rental. When car was returned, AVIS had already pulled $110 from debit card and was owed an additional $120. They refused to use the remaining... Read more

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